topic Re: program not updating in State tax filing

efile status not updating

sfish92 — Mon, 23 Feb 2026 12:34:21 GMT

I efiled 3 days ago, have received 3 email messages from TurboTax stating my efile has been rejected, on the computer software it still states efile status as pending. I spent 2 hours on the phone with customer service and they couldn't help, because it still has the status as pending I cannot generate the forms to mail the return or do anything to fix the efile and retransmit. I asked what else can be done and they had no suggestions and sent a form to fill out for a refund, well I don't have the license code so that is no good. I am so flustered with this process; I spent a better part of my day entering all the needed information for the return and now I am stuck here with no way to re e file and no way to get any refund for the turbo tax product. I have used them for years but really this is having me rethink the product. Anyone else having the same efile status update issue?

Re: efile status not updating

HeatherPLO — Tue, 14 Feb 2023 17:59:43 GMT

We need additional information to be able to assist you further. Did you receive any specific rejection code in your email? Please respond here in the thread with any other details and we will be happy to help.

@sfish92

Re: efile status not updating

sfish92 — Tue, 14 Feb 2023 18:01:54 GMT

Prior year AGI doesn’t match is the response. But I can’t update anything as the status will not update on the software to show it’s rejected.

Re: efile status not updating

RobertB4444 — Tue, 14 Feb 2023 18:21:15 GMT

There are two things you can try. The first is to clear your cache and cookies. These can interfere with the TurboTax software for some reason.

Here's how to clear your cache and cookies.

If that doesn't help then you can download the desktop software which allows a great deal more freedom for adjusting numbers.

Here's how to convert your online return to the desktop program.

@sfish92

Re: efile status not updating

sfish92 — Tue, 14 Feb 2023 22:09:13 GMT

tried the above, same results as before. I will have someone else file my taxes in person.

Re: efile status not updating

jjakubin — Fri, 17 Feb 2023 23:57:40 GMT

I'm having the same exact problem. Customer support was no help. I ended up switching to H&R Block online version and everything went smoothly.

Re: efile status not updating

jjakubin — Sat, 18 Feb 2023 00:00:30 GMT

I'm having the same exact problem. Customer support was no help. I ended up switching to H&R Block online version and everything went smoothly.

Re: efile status not updating

Navymanswife — Wed, 22 Feb 2023 02:12:20 GMT

@RobertB4444 I have the desktop version and the online version - I had to buy both because I was advised by customer support during the form 8960 debacle that this was the solution to my problem (it wasn't obviously). Anyway, I filed my taxes Monday via the desktop version. I have received acceptance emails from Federal and SC State but my IN state was rejected. I do have an error code regarding the input from the W2. HOWEVER, I can't get the desktop version or the online version to reflect the updated e-filing status. SO, I cannot update the IN state and resubmit. Customer support was zero help - they told me to wait and it would show up correctly later today... As of now, it has not.

I tried both of your suggestions and neither worked. Any other thoughts?

I have never had so many problems with TT as I have had this year. It is so frustrating. I REALLY appreciate your help!

Re: efile status not updating

sfish92 — Wed, 22 Feb 2023 02:18:28 GMT

After many hours and phone calls with turbo tax, they were unable to do anything. I filed today with HR block in person, they found additional deductions and the process was seamless.

I don’t know who might be able to help with your IN return , that’s a very unique situation, maybe the easiest course of action would be to mail IN return, if TT can generate the forms for you. Good luck

Re: efile status not updating

Rahj — Sun, 26 Feb 2023 03:17:56 GMT

I have received emails that returns are accepted; however, desktop status is not updating and still reflects pending. One of the acceptances was Feb 13. I have cleared my cache and cookies as indicated by another response and still no change to the efile status. I like to have my return copies with acceptance dates identified. When is this anticipated to be corrected?

Re: efile status not updating

W Big Al — Mon, 27 Feb 2023 12:56:41 GMT

I have the same problem with Deluxe Desktop with rejected federal return on 2/16. My issue caused rejection. Also, would send emails with status but not texts. Talked to a three Tech Support folks, one just kicked the can down the road, the next a bit more helpful, and the third went through clearing the cache and cookies then upon further investigation by him suggested on 2/21 it was a "known issue" and that I would get an email when it was resolved. Still waiting but hopeful.

Re: efile status not updating

W Big Al — Tue, 28 Feb 2023 00:15:43 GMT

It would be nice if the Experts that monitor these replies would confirm this.

Re: efile status not updating

W Big Al — Thu, 02 Mar 2023 12:13:34 GMT

It appears that the 3/2/2023 update corrected the problem and that the correct e-file status is showing. So, the good news is TT got it fixed, the disappointment is that it took so long. Feel sorry for any farmer who had a return due 3/1 and had the same problem.

Re: efile status not updating

Navymanswife — Thu, 02 Mar 2023 21:53:58 GMT

Still not working for me....

Re: efile status not updating

Rahj — Fri, 03 Mar 2023 05:04:15 GMT

Thank you for notification, W Big Al!!! The latest update worked for me and now the acceptance information is available. I can successfully 'close the books' on 2022 now.

Re: efile status not updating

W Big Al — Fri, 03 Mar 2023 23:03:48 GMT

Make sure you program updated. Believe you can go to Online and Check for Updates.

Re: efile status not updating

Navymanswife — Fri, 03 Mar 2023 23:28:26 GMT

I am not only updated, I've actually deleted the program - cleaned my laptop and started all over again. I have spoken to customer support for over a total of 6 hours and they still can't figure it out. They told me to mail in my return but they can't tell me what's wrong with the return that caused the rejection. SO, even mailing it in won't help me because it will still be rejected. I finally made an appointment at the local tax office and I'm going to take the "rejection return" into the office and hopefully they can help me - but I can't get in with them until the 17th....

Re: efile status not updating

MichaelG81 — Sat, 04 Mar 2023 03:48:35 GMT

The issue should be fixed now according to my end. Please clear your cache and cookies and update TurboTax, then reboot. Reopen your tax return file and it should update the status. If this doesn’t do the trick or there’s something else we can help you with, feel free to give us a call.

INV 23129

Re: efile status not updating

Navymanswife — Sat, 04 Mar 2023 12:18:55 GMT

@MichaelG81 As of 7:14pmEST, It is not fixed. I have uninstalled the desktop version, run a cleaner on my laptop, cleared cache in my browser and reintalled everything including states. It still does not work. I am working on a MAC laptop - not Windows - however, this was never an issue in the past. I am completely trapped. I cannot file my Indiana return electronically with anyone else because I've already filed my federal efile with TT (And it's been accepted, so it gets rejected if I try again). I can't mail in my Indiana return because there is some sort of error that caused it to be rejected but I don't know what the error is BECAUSE TT WON'T UPDATE the filing status correctly. Believe it or not, I am now scheduled to drive from South Carolina (where I live) to Indiana to meet with a tax office representative on 3/17 to fix this mess that TT has created because otherwise, I cannot file my Indiana state tax. This is so ridiculous and costing me a small fortune in gas/hotels/etc.

Re: efile status not updating

Navymanswife — Sat, 04 Mar 2023 12:27:57 GMT

@MichaelG81 I will also add that I truly think it's something connected to either MAC or my specific situation with returns. I originally had Turbotax online and support suggested I buy the desktop version, however whenever I sign into TT to go to community support, my returns still pop up in the online version AND they are also rejected. I just don't understand. They were corrected, transmitted AND accepted in the desktop version on 2/20 - I have emails (and now refunds) to prove it worked but neither the desktop version nor the online version are updating so I can correct the rejected Indiana return. And NO ONE seems to be able to help me. I have spent hours on the phone trying to fix it. It's madness.