topic Can't finish e-file for state in State tax filing

Can't finish e-file for state

abermudez1 — Fri, 07 Feb 2025 03:22:07 GMT

I keep getting "Let's try that again" when I click the complete purchase online for the state efile. This is what it says.

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

Re: Can't finish e-file for state

CatinaT1 — Tue, 11 Feb 2025 01:35:06 GMT

You can try these steps to resolve if you are using the online version:

Clearing your Cache and Cookies
Using a different browser
Opening an Incognito Window

Re: Can't finish e-file for state

AcctsMatter — Mon, 24 Feb 2025 00:00:37 GMT

I'm having the same issue with TT Deluxe for Desktop. Were you able to resolve this problem? I tried calling and was transferred 3x over 75 minutes. Everyone wanted to "fix" my issue rather than just selling me the $25 efile. They finally gave up and transferred me to the 4th person who was going to take my payment, then they dropped the call. Typical.

Thanks

Glenn

Re: Can't finish e-file for state

LindaS5247 — Mon, 24 Feb 2025 17:31:23 GMT

If you are unable to complete the e-filing of your state tax return, try the following steps listed below as often times it resolves the issue.

Try logging out of the program and logging back in.
Clear your cache and cookies. ‌
Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.
You may also try using another web browser.
Also, make sure that all updates have been run for your TurboTax program. Click here for information on manually updating TurboTax.

Come back to TurboTax Community with any additional information or questions you may have and we will be glad to help you.