topic Re: While choosing to download the First State, Turbotax Home & Business 2023 prompts to pay in State tax filing

While choosing to download the First State, Turbotax Home & Business 2023 prompts to pay

Dev111 — Tue, 15 Oct 2024 04:37:24 GMT

I purchased Turbotax Home & Business 2023. I completed preparing federal return. When I click Online ==> Download State, it asks me to pay $45. Turbotax Home & Business is advertised to include one free state return. How do I get the first state download without additional payment?

Re: While choosing to download the First State, Turbotax Home & Business 2023 prompts to pay

Anonymous_ — Wed, 18 Dec 2024 23:21:39 GMT

Re: While choosing to download the First State, Turbotax Home & Business 2023 prompts to pay

Dev111 — Wed, 16 Oct 2024 02:47:00 GMT

I haven't downloaded any state.

It doesn't show the first state being free. In the prior years, I was getting the first state free download.

Due to some TurboTax software deficiency, it's not allowing me to download the first state for free. I need a solution for that. While I appreciate your taking time to take screenshot and share via response, it really doesn't help as it's not that straightforward. Otherwise, I wouldn't even post the query.

Thanks.

Re: While choosing to download the First State, Turbotax Home & Business 2023 prompts to pay

VolvoGirl — Wed, 16 Oct 2024 03:50:23 GMT

Did you first try updating the program? Go to Online - Check for Updates. Then close Turbo Tax and reopen it or even reboot your computer. Then try downloading the state again. Maybe it already gave you a different state for the free one. Is there any other states listed on the state tab?

Re: While choosing to download the First State, Turbotax Home & Business 2023 prompts to pay

Dev111 — Wed, 16 Oct 2024 05:28:02 GMT

Thanks. It shows that the state of California is downloaded as well as updated. I need California. However, when I go to the tab to move to the state return, it takes me to the intuit website and requires me to pay.

There is no other state downloaded.

Re: While choosing to download the First State, Turbotax Home & Business 2023 prompts to pay

VolvoGirl — Wed, 16 Oct 2024 05:34:57 GMT

It’s downloaded but is it installed? Maybe…..can't install state, state looping

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/00/1127787

Or you’ll have to call in. How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632