topic Re: Payment for State e-File not working in State tax filing

Payment for State e-File not working

carlmarkt — Sat, 27 Jun 2020 20:14:33 GMT

I am looking to e-File my federal and state (RI+MA) tax returns using TurboTax Desktop version, Win10 PC.

When I go through the steps to provide payment information (billing info, credit card info) and click Place Order, I keep getting an error message (pink box) to check credit card info. I have carefully entered the card I'd prefer to use multiple times, and also tried two other cards - all with the same error.

This experience has occurred on Sat PM EST 6/27/2020.

There is no other option for payment for state e-file besides credit card, and any card seems to trigger an error.

Re: Payment for State e-File not working

bluedeb — Sat, 27 Jun 2020 21:03:14 GMT

Maybe the following TurboTax FAQ will help:

Error: Your payment information cannot be authorized. Please double-check the information provided and resubmit

When attempting to pay your TurboTax fees, you may receive the message Your payment information cannot be authorized. Please double-check the information provided and resubmit if the billing information you entered doesn't match what your credit card company has on file.

Solution

Review the billing address you entered, making sure that your street address, city, state, and ZIP code are correct.
Double check that you entered the correct credit card number, expiration date, and security code.

If your billing address and credit card info is correct, use a different credit/debit card, or proceed with the troubleshooting steps below:

Close the error message window and try to pay again.
Check your Internet connection.
- Make sure your Internet connection is working and/or your cable is plugged in properly.
- If you are on a wireless connection, connect your computer directly via cable to your network.
Check your browser.
Reset (to default) or lower your browser security settings.
Allow cookies.
Turn off any proxy settings.
If you have more than one browser open, you may be sharing your session. Close other browsers and try to complete your request again
If this doesn't resolve your issue, contact us.

Re: Payment for State e-File not working

Fu66lllll — Mon, 29 Mar 2021 03:31:54 GMT

Still doesn't work.

Re: Payment for State e-File not working

MichelleLO — Mon, 29 Mar 2021 16:08:20 GMT

Do you have pop-ups enabled on your browser?

Re: Payment for State e-File not working

Fu66lllll — Mon, 29 Mar 2021 23:26:53 GMT

I allowed pop ups and still doesn't work.

Re: Payment for State e-File not working

EbonyA — Tue, 30 Mar 2021 16:21:36 GMT

Please contact support via phone for further assistance - contact details can be found here @Fu66lllll.

Re: Payment for State e-File not working

robertellis81 — Thu, 16 Feb 2023 22:49:32 GMT

I am trying to file my 2022 Taxes and I am having the same problem.

Re: Payment for State e-File not working

DaraLO — Fri, 17 Feb 2023 16:23:07 GMT

This is an old thread. Please detail the exact issue you're experiencing, so we can better assist you.

@robertellis81

Re: Payment for State e-File not working

TaxmanJuan — Fri, 17 Mar 2023 20:56:32 GMT

I had the same issue when using the downloaded software from Amazon. Had to end up calling and having their tier 3 associate give me an unlock code that finally allowed me to e file the return. There must be something amuck with their payment program.

Re: Payment for State e-File not working

AAA21 — Mon, 11 Mar 2024 19:51:55 GMT

The response is absolute nonsense. The Credit Card processing function DOES NOT WORK!! I have been trying to pay the additional $15 I need to e-File my State for 4 years and NOTHING WORKS. Unbelievably, I have needed to e-File my Federal (which was included in my software) but have had to PRINT my State Tax return. I've called Intuit and no one seems able to do a **bleep** thing about it. Truly pathetic customer service!

Re: Payment for State e-File not working

CatinaT1 — Tue, 12 Mar 2024 21:55:55 GMT

What is the message you are receiving when you try to make payment?

Re: Payment for State e-File not working

TaxmanComing4U — Wed, 12 Feb 2025 03:39:29 GMT

2025 and state payment still not working. Spent 2 days on the phone uninstalling, reinstalling, etc. Must’ve talked to 10 people. Time to mail. Using different tax prep software next year. This sucks. :(