topic Re: Cannot access State tax software in State tax filing

Cannot access State tax software

landstuhl — Thu, 07 Mar 2024 17:53:23 GMT

I cannot access my selected state tax software. I go to the state tax section and click on Start and a window opens for my state purchase. I click on my free state and click Download Now. A window opens and it says getting your software and concludes with a window telling me my software is up to date. I click OK and I am back at the Start button. I click Start and it just goes through the previous sequence again. It does so every time I try to start my state return. This is not a connectivity issue. I have a high-speed connection. I have checked and the state of Louisiana NR forms are available for efile.

Re: Cannot access State tax software

CatinaT1 — Fri, 08 Mar 2024 15:43:23 GMT

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Re: Cannot access State tax software

landstuhl — Fri, 08 Mar 2024 17:49:14 GMT

Thank you for your suggestions. Unfortunately, I had attempted all of those fixes prior to posting. I ended up contacting Intuit by phone and they had to send me a zip file with a Clean State executable in order to fix the software glitch. The agent was really efficient and most helpful. Hopefully, TT is able to permanently fix this glitch so others do not have to go through the work around I did.