topic How do I avoid being enrolled in the "live assist" version of turbo tax? in State tax filing

How do I avoid being enrolled in the "live assist" version of turbo tax?

walterwaagner — Tue, 10 Feb 2026 10:35:18 GMT

I inadvertently selected Turbo Tax Premium Live last year which cost significant $ - I don't want the "Live" option this year, how do I select the basic Premium option (without Live assistance?

Re: How do I avoid being enrolled in the "live assist" version of turbo tax?

VolvoGirl — Wed, 28 Feb 2024 01:28:09 GMT

How to remove Turbo Tax Live. There are 2 different ways to remove Live depending on how you added it

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

Re: How do I avoid being enrolled in the "live assist" version of turbo tax?

DoninGA — Wed, 28 Feb 2024 01:29:12 GMT

Go to this TurboTax website for the Premium online edition - https://turbotax.intuit.com/personal-taxes/online/premium/

Re: How do I avoid being enrolled in the "live assist" version of turbo tax?

Whocares2 — Sat, 15 Feb 2025 07:42:51 GMT

I keep getting rerouted back to the assisted page and I don’t see where to decline this. I don’t want assisted.

Re: How do I avoid being enrolled in the "live assist" version of turbo tax?

DoninGA — Sat, 15 Feb 2025 13:35:13 GMT

@Whocares2 wrote:

I keep getting rerouted back to the assisted page and I don’t see where to decline this. I don’t want assisted.

See this TurboTax support FAQ for removing Live Assist - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-live/L3WW5jwOM_US_en_US?uid=m768oyl5

Re: How do I avoid being enrolled in the "live assist" version of turbo tax?

MarkSz — Wed, 15 Apr 2026 21:36:27 GMT

I highly recommend that people file a complaint with their State Attorney General's Office. The sleazy underhanded way that Intuit/TurboTax is forcing people into an option they don't want is certainly unethical and likely illegal as well.

MA State Attorney General Office:

https://massago.hylandcloud.com/251appnet/UnityForm.aspx?key=UFKey

National Office of Attorney Generals is:

https://www.naag.org/our-work/center-for-consumer-protection/consumer-file-a-complaint/