topic Re: cannot download state software in State tax filing

cannot download state software

mossnauer — Sun, 25 Feb 2024 01:02:16 GMT

Still cannot download state software (NJ) in Feb 2023. The software checks for the update, says my TurboTax is up to date and stops there and never downloads and installs the state version.

In general, this year 2023 version is buggy. had already uninstall and install once, otherwise, it was not updating the fields with the data. This issue with the state return is very annoying.

Re: cannot download state software

JohnW152 — Sun, 25 Feb 2024 15:03:32 GMT

What you're describing happens from time to time. Try clearing your browser's cache and deleting your cookies, then try again.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If that doesn't help, see the TurboTax Help article State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file for guidance.

Re: cannot download state software

SteamTrain — Sun, 25 Feb 2024 15:09:02 GMT

Other stuff:

1) If on a Windows computer...make sure any waiting or partially-installed OS updates are completed. Those are known to block proper TTX installation. Re-boot in any case, even if none are waiting.

2) When you start TTX try rt-clicking on the TTX icon and select "Run as Administrator"...sometimes that helps.

Re: cannot download state software

atlasshrugged — Sun, 12 Apr 2026 21:16:46 GMT

Happens to me every year for the last 3 years. Super frustrating Intuit.

But here's a fix that worked for me. Go to file explorer, to this folder

c:ProgramData/Intuit/TurboTax/TY25 and delete the TY25 folder. It won't affect any returns you are working on. Then reopen Turbo Tax - likely you will see the state you have been trying to purchase. If you don't see it buy it again. It should work.