topic Re: Cannot access State Tax - it keeps looping in State tax filing

Cannot access State Tax - it keeps looping

LN12 — Wed, 11 Feb 2026 03:31:41 GMT

After choosing my state - OH - I select Let's finish OH now. I choose to continue working on my state return and it sends me back to choosing my state again. I select done with states. It analyzes it and back to choosing my state window. I need a solution. I saved and left the program. Went back in. It didn't say I needed any updates. The same loop happens.

Re: Cannot access State Tax - it keeps looping

CatinaT1 — Sun, 18 Feb 2024 22:07:58 GMT

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Re: Cannot access State Tax - it keeps looping

jt73173 — Wed, 21 Feb 2024 14:54:36 GMT

I have this same problem on TurboTax Desktop - tried the solutions, nothing worked

Re: Cannot access State Tax - it keeps looping

PaulaM — Wed, 21 Feb 2024 15:00:04 GMT

Close out of your desktop program completely. Revisit your return and select the Online tab, then Check for Updates. Finally, select State Taxes tab.

If you are still unable to begin your state taxes, reach out to customer support here.