topic Re: Getting error message in downloading the free State (CA) 2023 in State tax filing

Getting error message in downloading the free State (CA) 2023

Rob58Por — Tue, 10 Feb 2026 08:51:49 GMT

I downloaded the Federal and everything works but in downloading the free state (CA) for 2023 tax year, I am getting a message that "Error Downloading your TurboTax State. It could not be downloaded and please try later". I have singed off and back on as I saw in similar post from two years ago and by now I am sure the CA state module should be ready and operational in TurboTax Premier. Anyone else run into this? Help please!!

Re: Getting error message in downloading the free State (CA) 2023

CatinaT1 — Thu, 01 Feb 2024 15:06:10 GMT

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax. Make sure you have ran all updates.

Re: Getting error message in downloading the free State (CA) 2023

Rob58Por — Thu, 01 Feb 2024 16:39:03 GMT

Nope. did not work. I had seen that on prior issues and my entire set up is up to date. When I first installed the software first week in January, I called support and they told me the CA module may not have been ready. But, now it is filing time and it should be ready. So, I am not sure initial explanation was correct by Intuit Support.

Any ideas everyone? Appreciate the effort!

Re: Getting error message in downloading the free State (CA) 2023

MarilynG1 — Thu, 01 Feb 2024 17:36:26 GMT

Here's a fix you can try. If not successful, Contact TurboTax Support for a new download.

Download the TTStateCleanup.zip file and save it to your desktop or other easy-to-find location
Double-click to open the zip folder
Extract the contents of the folder to your desktop and open the extracted folder
Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator
Select your version (Personal or Business)
Select your state from the dropdown menu and choose Remove (if you're having problems with multiple states, choose Remove all States)
Once the tool finishes removing the state return(s), close it and reopen TurboTax
Follow the prompts to update TurboTax at the prompt. It should start downloading your state
- If it doesn't, click the State Taxes tab and download it from there

Re: Getting error message in downloading the free State (CA) 2023

Rob58Por — Thu, 01 Feb 2024 19:05:35 GMT

Hi, the link you provided is for Windows and won't open on my Mac. Is there a version for the Mac please? Also the name of the file refers to Tax Year 21. Does that matter? Thanks.

Re: Getting error message in downloading the free State (CA) 2023

CatinaT1 — Fri, 02 Feb 2024 15:53:51 GMT

There is this FAQ referencing the current year files. State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

You could contact support and see if there is a Mac version of this. Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service