topic 2023 Free State Download not offered in State tax filing

2023 Free State Download not offered

Schmeidb — Sat, 13 Jan 2024 16:47:24 GMT

I do not have the option available to download my Free State although TurboTax Premier offered 1 free state download. I required multiple states (NJ, PA, NC, MN) and paid for those, however, I still need to download NY and it does not offer the free download. It is available per the availability page, but the only offer it to pay. I am waiting to download this state form until this can be resolved.

Re: 2023 Free State Download not offered

MarilynG1 — Tue, 16 Jan 2024 00:38:50 GMT

There are two ways to download your State program.

Through the program Online menu
Through TurboTax.com

Click this link for more details about downloading your State program.

Re: 2023 Free State Download not offered

VolvoGirl — Tue, 16 Jan 2024 01:03:44 GMT

Are you sure one of the other states wasn't free? It usually is whichever state you download first is the free one. Why did you pay for states before getting the free one? Does it matter which one is free?

Re: 2023 Free State Download not offered

Schmeidb — Fri, 19 Jan 2024 00:14:53 GMT

I tried this method and it prompts me to pay for the state. I've already paid for 4 and was not able to get the included state for free,

Re: 2023 Free State Download not offered

Schmeidb — Fri, 19 Jan 2024 00:15:44 GMT

Hi- It does not matter which one is free I was downloading 4 and expected to pay for 3, but it charged me for 4

Re: 2023 Free State Download not offered

DoninGA — Fri, 19 Jan 2024 00:21:41 GMT

@Schmeidb Are you using the TurboTax Basic edition? If so, it does not include a free state download.

Or did you purchase the 2023 software from another retailer? If so, the Deluxe edition from retailers other than TurboTax will have the Deluxe edition with and without a free state program download. Look at the box if you have a CD or go to the retailer website to see how the Download is listed.

Re: 2023 Free State Download not offered

Schmeidb — Sat, 20 Jan 2024 14:14:03 GMT

I purchased TurboTax Premier from Amazon with a Free State. Looks like I will need to contact support as this has not happened before. I've been using it for 15+ years. Thanks for the reply though !

Re: 2023 Free State Download not offered

CatinaT1 — Mon, 22 Jan 2024 17:55:10 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service