https://ttlc.intuit.com/community/state-taxes/discussion/i-am-working-on-my-2017-return-and-the-program-says-i-must-have-my-ca-state-return-unlocked-by/01/346632#M14945 <P>I have just downloaded my 2017 CD disc and can't unload CA return to start working it. The system says that I need to buy it again and that I must have a "Customer Support" agent "unlock" my ability to download California. I understand that I will have to mail in this return but can I use TurboTax to actually work the 2017 return and then just print it out and send it in ?</P> Mon, 03 Jun 2019 20:21:59 GMT alancirino 2019-06-03T20:21:59Z https://ttlc.intuit.com/community/state-taxes/discussion/i-am-working-on-my-2017-return-and-the-program-says-i-must-have-my-ca-state-return-unlocked-by/01/346632#M14945 <P>I have just downloaded my 2017 CD disc and can't unload CA return to start working it. The system says that I need to buy it again and that I must have a "Customer Support" agent "unlock" my ability to download California. I understand that I will have to mail in this return but can I use TurboTax to actually work the 2017 return and then just print it out and send it in ?</P> Mon, 03 Jun 2019 20:21:59 GMT https://ttlc.intuit.com/community/state-taxes/discussion/i-am-working-on-my-2017-return-and-the-program-says-i-must-have-my-ca-state-return-unlocked-by/01/346632#M14945 alancirino 2019-06-03T20:21:59Z https://ttlc.intuit.com/community/state-taxes/discussion/here-is-our-phone-number-https-ttlc-intuit-com-replies/01/346643#M14948 <P>Here is our phone number:</P><P> <A href="https://ttlc.intuit.com/replies/3300041" target="_blank">https://ttlc.intuit.com/replies/3300041</A> <BR /> </P> Mon, 03 Jun 2019 20:22:01 GMT https://ttlc.intuit.com/community/state-taxes/discussion/here-is-our-phone-number-https-ttlc-intuit-com-replies/01/346643#M14948 Cindy0H 2019-06-03T20:22:01Z