topic State Tax Filing in State tax filing

State Tax Filing

samuddc — Mon, 23 Feb 2026 17:47:10 GMT

TurboTax Premier 2022 will not let me start my Virginia state tax return - keeps saying it is downloaded but will not start it.

Re: State Tax Filing

EbonyA — Thu, 16 Mar 2023 15:08:43 GMT

Besides not starting, are there any error messages being received? In the interim, please make sure you check for updates.

Re: State Tax Filing

samuddc — Thu, 16 Mar 2023 16:18:43 GMT

Thank you for your prompt reply. I used the CD to install Turbo Tax Premier 2022 and the software are all up-to-date, both Federal and Virginia State, but the VA return does NOT start. I shut down and rebooted the laptop (Windows 10 Pro) and the VA return still does not start. There are no other error messages.

Re: State Tax Filing

MichelleLO — Thu, 16 Mar 2023 19:38:36 GMT

Please follow the steps in the below TurboTax Help Article to see if that helps to resolve the issue for you. You will want to make sure you save a copy of your tax file prior to trying the troubleshooting steps.

State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

Re: State Tax Filing

samuddc — Sat, 18 Mar 2023 17:42:24 GMT

Thank you for your help. I followed the instructions as follows:

1) Extract the TTStateCleanup.zip file and save to my desktop.

Download the TTStateCleanup.zip file and save it to my desktop or other easy-to-find location
Double-click to open the zip folder
Extract the contents of the folder to my desktop and open the extracted folder
Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator
Select your version (Personal or Business). At this step, it does NOT show any versions to select and it STOPS working!!! The software does NOT load the Virginia State return. The CD/download I bought is a DEFECTIVE product.

Re: State Tax Filing

MichelleLO — Sun, 19 Mar 2023 15:22:48 GMT

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue.

What is the TurboTax phone number?

@samuddc