topic My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'. in State tax filing

My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

JimB_FL — Mon, 23 Feb 2026 12:15:29 GMT

The email says:
What happened

Next step

We'll help you update this on your 2022 Minnesota Personal return and e-file.

To update your return

Once you've opened your return in TurboTax, the details about what's causing the problem will be displayed.

From there we can walk you through making the updates you need and help you e-file your return. If we're unable to resolve the errors and e-file again, we'll help you get your return filed by mail.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

bikerteg — Sat, 18 Feb 2023 18:49:05 GMT

I just got the same MN efile rejection. When I open TurboTax and check efile status it take me to a window "Lets Take a Look at Your Return" The description of error: is blank and What needs to be done: is blank. Calling customer support was useless as the system gives me the same advice as above. I cannot reach a live agent unless I pay ~$200. This appears to be a TurboTax software failure. Please HELP.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

tiffanyho731 — Sun, 19 Feb 2023 14:19:05 GMT

Same boat. Same message. Filed MN state last night ~10 hours ago. Following in case someone from Intuit decides to help their customers on a paid product.

In case it makes a difference - we purchased the Premier version.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

KyleP1 — Sun, 19 Feb 2023 18:13:37 GMT

Same. Originally, both federal and minnesota were rejected due to the 8960 error. Now my federal is submitted and accepted, but my minnesota one continues to be rejected. Blank / no error code.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

bethiee242 — Mon, 20 Feb 2023 05:26:56 GMT

My Minnesota state return was also rejected. I'm not sure what's going on. I went to fix it but it didn't tell me what needed fixing. I am very confused.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

KyleP1 — Mon, 20 Feb 2023 22:03:23 GMT

Here is some additional information I found, which may be useful for others.

I talked with someone at Turbotax, and they indicated that there is an issue with following code:

D2_R20_Sec457_NQDist_ALL. My taxes include a non-qualified distribution. The estimated date of fix is Mar 2nd.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

bpmn49 — Tue, 21 Feb 2023 00:24:59 GMT

Same here. Was told March 2 was targeted date for fix and I also have a NQ distribution.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

clars — Sat, 25 Feb 2023 04:57:34 GMT

I have efiled my MN return four times now and got 4 rejections. Each time the message says "none" and "none" as described by others in this string. Per one TT reply on another string I reloaded the TT software before the 4th try but made no difference. The instructions for that download told me how to reload the state TT software but that path wanted me to pay $40 to reload state.

Since it is so extremely difficult to get a live TT agent on a call, it would help if a TT agent would reply in this string and tell us all 1) specifically what the issue is, 2) when it will be fixed, and 3) verify that each of us will get our $20 efile fee refunded.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

wj610 — Sat, 25 Feb 2023 15:53:16 GMT

Same issue- I also have non-qualified def comp.

I hope turbotax can fix this.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

KyleP1 — Thu, 02 Mar 2023 14:04:30 GMT

I updated the software this morning and tried to efile. Got rejected again. Called turbotax and confirmed that it was the same issue. No ETA on this fix.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open T...

MoniqueLO_ — Thu, 02 Mar 2023 16:15:24 GMT

Our IT team is working to resolve this issue. Please see this Help Article to sign up for updates so you will be notified when this issue is resolved.

@KyleP1

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open T...

KyleP1 — Thu, 02 Mar 2023 16:34:24 GMT

The rejection is for the blank code and when you call the support line, they say it's D2_R20_Sec457_NQDist_ALL.

When I click on the above link, it says NGEN-007-02. Does the link above refer to this issue?

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open T...

bethiee242 — Fri, 03 Mar 2023 00:02:11 GMT

Hi MoniqueLO_, I tried to click on the link to get notified about updates, and it took me to a webpage that said "We're sorry, we can't find the page you requested". What's up?

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

JimB_FL — Fri, 03 Mar 2023 00:21:52 GMT

Hello,

There’s an update on the TurboTax help

article you’re following: "Why am I

receiving reject code NGEN-007-02

and unable to Fix and File my Return.".

We’re happy to inform you that we’ve

updated TurboTax and resolved the

issue you experienced

If you’re using TurboTax Online, it’s

been updated automatically. Just

If you’re using the TurboTax

CD/Download Software, download

and install the latest update. You can

do this through the prompt when you

launch the software or by following

these instructions.

If you’re still having trouble or there’s

anything else we can help you with, feel free to give us a call.

Thanks for your patience,

The TurboTax Help Team

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

JimB_FL — Fri, 03 Mar 2023 00:22:48 GMT

I resubmitted tonight, let's see what happens.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

JimB_FL — Fri, 03 Mar 2023 15:29:29 GMT

My return was accepted. Looks like the problem is fixed.

Re: My Minnesota state tax return efile was rejected. I get an email from Turbo Tax saying open Turbo Tax (desktop) and they'll help fix it. The message says 'none'.

bpmn49 — Fri, 03 Mar 2023 21:10:22 GMT

I was getting the error also. Just submitted my MN return again today. It was accepted.