topic Re: Deluxe version -State will not open - in State tax filing

Deluxe version -State will not open -

Shel6 — Mon, 23 Feb 2026 12:33:05 GMT

- continuous loop of Start - Save - updating - up-to-date, back to Start.

Saw/tried message to download fix, but extract does not give me "Run" option.

HELP!

Re: Deluxe version -State will not open -

EbonyA — Wed, 15 Feb 2023 16:51:32 GMT

Please review this thread and see if the proposed solution resolves your issue.

Re: Deluxe version -State will not open -

Shel6 — Wed, 15 Feb 2023 17:26:44 GMT

Unfortunately, I do not get "Run as Administrator" or any kind of "Run" option.

The TTCleanStates has 887 KB, and TTCleanStates.exe has 1KB.

These do not seem to contain enough info to require a Zip file and to give me the State forms. But then again, I am not very proficient in computer stuff.

I had to abandon my disk and go to my Account in TT to download the TT file in the first place, as disk kept saying something was missing in the DatFileCabinet. Is there any way to access my state in my account?

Re: Deluxe version -State will not open -

CarissaM — Thu, 16 Feb 2023 21:12:45 GMT

Are you filing the return on a Windows PC or a Mac?

Re: Deluxe version -State will not open -

Shel6 — Thu, 16 Feb 2023 21:24:56 GMT

I'm on a PC - Windows Edge

Re: Deluxe version -State will not open -

CarissaM — Fri, 17 Feb 2023 17:53:30 GMT

Please follow the instructions here to run a manual update on the Turbo Tax software. As there may have been an update missed. @Shel6

Re: Deluxe version -State will not open -

Shel6 — Fri, 17 Feb 2023 23:10:30 GMT

Thank you for the manual update - my TT now opens as it has in previous years - checking for updates.

HOWEVER, the STATE still will not load.

I did click on the State instructions link (noted in the manual link you sent).

I did the Online-Download thing, it tells me I have CA, but nothing has changed in my stuff.

I still get my CA State "Start" button, which saves, checks for updates, tells me I am up to date, and then when I click on "Start" again, I get the same loop - Save/Check/Up-to-Date - Start/Save/Check/Up-to-Date - Start/Save/Check/Up-to-Date ------etc, etc, etc.

Do I need to purchase CA separately and then ask for a refund?

Or how can I get my CA state tax forms to load?

Please Help!

Re: Deluxe version -State will not open -

Shel6 — Wed, 22 Feb 2023 00:20:48 GMT

Please HELP get my CA STATE to open.

Or do I need to purchase a new one and get reimbursed?

Re: Deluxe version -State will not open -

SForrestLO — Fri, 24 Feb 2023 19:41:08 GMT

This FAQ will provide you with the steps to contact an agent.
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.