topic Re: Endless loop while trying to download state in State tax filing

Endless loop while trying to download state

chaotic646 — Sun, 26 Jan 2020 22:16:34 GMT

I purchased 2019 Deluxe through Amazon today. Everything else works fine and I have already submitted my Federal returns but when I try to download my one free state (Missouri) it will not advance.

Here's exactly what happens every time I try:

-State taxes tab shows Missouri.

-I click "Start".

-Box pops up "Lets download and install your states. Here's how it works... etc"

-I click "OK"

-Box pops up "Getting your state"...icon spins for a couple seconds

-Another box pops up "Your Software is up to date"

-I click "OK"

Then nothing, right back to "Your State Returns" tab with the option to start Missouri I click Missouri and it goes right back through the above process.

Please help!

Re: Endless loop while trying to download state

choo — Wed, 29 Jan 2020 00:02:34 GMT

I'm having the same issue also purchased from Amazon, but for New York.

Re: Endless loop while trying to download state

DonnaLO — Wed, 29 Jan 2020 00:28:09 GMT

Here is some troubleshooting information that may be helpful to you in resolving this issue:

Troubleshoot installation and running TurboTax for Windows

Troubleshooting problems with Windows Installer and the Microsoft .NET Framework

If you continue to have problems please contact Technical Support using this form:

https://support.turbotax.intuit.com/contact/

Re: Endless loop while trying to download state

mjw2 — Wed, 29 Jan 2020 22:20:32 GMT

yep, Arizona as well

Re: Endless loop while trying to download state

D Me — Wed, 29 Jan 2020 22:46:13 GMT

The same is happening for me today, ALTHOUGH, I used this TT a few days ago and the State that I downloaded (GA) worked just fine and I completed everything short of doing the actual eFile. Now I can't get past the State (continuous loop) so I cannot do the eFile to finish my 2019 taxes. It's not a matter of my "system requirements" or anything else suggested by TT "Help", because it worked a few days ago!

Re: Endless loop while trying to download state

SXRDman — Wed, 29 Jan 2020 23:17:22 GMT

I have been getting the same thing trying to get my Nebraska download. Bought download off of Amazon, PC version. HELP!

Re: Endless loop while trying to download state

choo — Thu, 30 Jan 2020 00:00:59 GMT

I'd recommend calling TurboTax. I called them and the rep was able to manually send me the state file to add into the program.

Re: Endless loop while trying to download state

SXRDman — Thu, 30 Jan 2020 02:36:22 GMT

I called TT tech support and talked to them for about an hour. They ended up sending me a new download for the whole Deluxe program, BUT, it STILL didn't resolve the issue. I was surprised. I don't know what is going on!

Re: Endless loop while trying to download state

KatrinaLO — Fri, 31 Jan 2020 01:17:43 GMT

Some forms are not available at this time, but the good news is they will be very soon. Please see this FAQ below and select your state. If they are not available, it will give you a date on when it is expected to be open. I know Nebraska stated February 7th, 2020. It depends on the state form you are looking for and need at this time.

https://ttlc.intuit.com/community/forms/help/state-forms-availability-table-for-turbotax-business/00/26226

Re: Endless loop while trying to download state

chaotic646 — Fri, 31 Jan 2020 13:00:49 GMT

The only forms not available according to your link are business related. I can't even get personal Missouri files to download.

Re: Endless loop while trying to download state

Exxec — Fri, 31 Jan 2020 13:41:41 GMT

Same issue here, I've attempted a clean uninstall and reinstall and different hard drives even.

I've also bought from Amazon and and also having trouble with Missouri state.

Per https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_mo_windows_individual.html Missouri state Specifically personal return forms are available as no dates are mentioned previously it was 1/30/2020. At this point I'm concerned about hitting a install limit.

Re: Endless loop while trying to download state

linobarraza — Sat, 01 Feb 2020 15:44:38 GMT

I'm also having the same issues with IL. Goes back to "start state" loop after it checks for updates. Gets irritating. I've tried uninstalling and reinstalling, I've tried manually downloading state. Nothing works. This is with Home & Business 2019 (Windows) download through the TurboTax site.

Re: Endless loop while trying to download state

whr — Sat, 01 Feb 2020 22:09:16 GMT

Same for SC. Waited my 1+ hours for the call back, only have the call drop on the transfer from the robot to the rep.

Re: Endless loop while trying to download state

weiser699 — Tue, 04 Feb 2020 04:36:53 GMT

This does nothing to fix this problem. Please provide an actual solution.

Re: Endless loop while trying to download state

chaotic646 — Sun, 09 Feb 2020 02:25:33 GMT

Two weeks and they still haven't fixed this. I definitely wont be buying TurboTax again, lesson learned.

Re: Endless loop while trying to download state

KatrinaLO — Tue, 11 Feb 2020 04:12:48 GMT

Please see the FAQ for assistance:https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/1116299

We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. On the above FAQ there is a link "here" that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused.

Re: Endless loop while trying to download state

D Me — Tue, 18 Feb 2020 20:06:55 GMT

What is the phone number?

Re: Endless loop while trying to download state

D Me — Tue, 18 Feb 2020 20:08:41 GMT

that answer in no way addresses the problem.

Re: Endless loop while trying to download state

DaveF1006 — Tue, 18 Feb 2020 20:18:07 GMT

Call customer service phone support and ask them if they can try to push a download to you and see if you can install it in this manner. To get to phone support go to the search bar and type in "phone service customer support." and then select the contact us button at the bottom of the screen.

Re: Endless loop while trying to download state

plmanus1277 — Tue, 18 Feb 2020 20:35:33 GMT

Same exact screens displayed and issue - purchased Turbo Tax Home & Biz with 1 state - get in same endless loop but no State software or information is loaded.

COLORADO is the State

-State taxes tab shows COLORADO.

-I click "Start".

-Box pops up "Lets download and install your states. Here's how it works... etc"

-I click "OK"

-Box pops up "Getting your state"...icon spins for a couple seconds

-Another box pops up "Your Software is up to date"

-I click "OK"

Then nothing, right back to "Your State Returns" tab with the option to start Missouri I click Missouri and it goes right back through the above process.