topic Payment to efile in State tax filing

Payment to efile

shirlandron — Mon, 23 Feb 2026 10:22:15 GMT

Turbo Tax will not bring me online to pay for my RI state e file return

Re: Payment to efile

HeatherPLO — Tue, 24 Jan 2023 17:04:37 GMT

Please elaborate on the error you receive when trying to pay for the RI state return. Is it a blank screen, or an error message? Is the screen "stuck"?Please respond here in the thread for further assistance.

@shirlandron

Re: Payment to efile

shirlandron — Tue, 24 Jan 2023 17:53:05 GMT

I get 2 different responses. 1. A blank screen

2. Screen says payment did not go through click continue to try again but nothing happens.

Re: Payment to efile

shirlandron — Tue, 24 Jan 2023 18:12:20 GMT

Heather I also see this message

Your Rhode Island return cannot be printed because the forms have not been made available yet. Well I got an email today saying they were available and they downloaded this morning.

Re: Payment to efile

SForrestLO — Tue, 24 Jan 2023 18:30:58 GMT

Please see this help article on troubleshooting.
Troubleshoot blank screens, missing buttons, or missing images.

It is possible the forms are not yet available. Please see this Turbo Tax FAQ on State forms availability for personal use.
State forms availability table for TurboTax individual (personal) tax products.

Re: Payment to efile

shirlandron — Tue, 24 Jan 2023 18:47:31 GMT

ok I see the form can't be printed until 2/02 but is available so why can't I efile?

Re: Payment to efile

MoniqueLO_ — Tue, 24 Jan 2023 21:45:15 GMT

Which form are you referring to? If it says, “Unsupported” in the “E-file” column, then that form cannot be e-filed.

@shirlandron

Re: Payment to efile

shirlandron — Wed, 25 Jan 2023 09:45:11 GMT

RI 1040

Re: Payment to efile

shirlandron — Wed, 25 Jan 2023 09:51:05 GMT

Re: Payment to efile

HeatherPLO — Wed, 25 Jan 2023 17:23:47 GMT

For the forms that are not supported, please see this Help Article.

If you are not able to e-file without those forms, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

Re: Payment to efile

shirlandron — Thu, 26 Jan 2023 13:18:39 GMT

My problem isn't the forms my problem is submitting the payment I either get a blank screen or this message. Clicking on continue does not work.

Re: Payment to efile

DaraLO — Thu, 26 Jan 2023 17:01:40 GMT

If you've ruled out this being an internet connectivity issue, please contact us via phone to complete your purchase. To speak with a TurboTax Expert, follow the instructions in the following Help Article: How do I contact TurboTax?

@shirlandron

Re: Payment to efile

shirlandron — Sun, 29 Jan 2023 13:53:47 GMT

I called support and their conclusion is that since the forms cannot be printed until Feb 2nd that's probably why I can't file. No definite answer but they said call back if I am still not able to file on the 2nd.

Re: Payment to efile

shirlandron — Thu, 02 Feb 2023 13:08:20 GMT

So today I can print my RI taxes but I still cannot pay. Will be calling support back later.

Re: Payment to efile

shirlandron — Sat, 04 Feb 2023 15:47:30 GMT

I called support again. This time the technician mentioned my video card and possible incompatibility. Since my husbands surface is older than mine we installed Turbo Tax on his Microsoft Surface and low and behold I was able to file.