topic Why is it saying my address is a PO Box? in State tax filing

Why is it saying my address is a PO Box?

atalusik96 — Mon, 23 Feb 2026 10:52:40 GMT

When I try to e-File, I have to click "Fix Federal Return" and it takes me to "Invalid Address Information". It says the address can not be a PO Box but the address in the fields is no a PO box. When I click "Continue" it takes me back to "Fix Federal Return".

Re: Why is it saying my address is a PO Box?

Anonymous_ — Sat, 14 Jan 2023 16:06:53 GMT

Contact Support on Monday.

What is the TurboTax phone number? (intuit.com)

Re: Why is it saying my address is a PO Box?

dTurner_90 — Tue, 17 Jan 2023 02:40:02 GMT

@atalusik96
I had the exact same issue. I was going to use my refund to pay for the filing. Doing that takes you to all of the agreements and stuff for Santa Barbara, the bank that handles taking out the filing fee from refunds.

The awesome expert I was having help me, we tried everything. It was nothing to do with the return itself.

I took a stab and went to pay upfront instead of through the refund. Paying upfront worked and I was able to e-file. 😀

I also went into my Inuit Account and saw on Overview that it was asking me to review my address