State Tax Loop

decaturkev — Mon, 09 Mar 2026 11:56:17 GMT

purchased 2019 Deluxe through Amazon. Everything else works fine and I have already submitted my Federal returns. I had to reload my PC and reinstall TurboTax software's. Now when I try to view my 2019 it wants me to download state software but when I try to download my one free state (Virginia) it will not advance.

Here's exactly what happens every time I try:

-State taxes tab shows Virginia.

-I click "Start".

-Box pops up "Lets download and install your states. Here's how it works... etc"

-I click "OK"

-Box pops up "Getting your state"...icon spins for a couple seconds

-Another box pops up "Your Software is up to date"

-I click "OK"

Then nothing, right back to "Your State Returns" tab with the option to start Virginia click Virginia and it goes right back through the above process.

Please help!

Re: State Tax Loop

ChondelLO — Mon, 04 Apr 2022 22:46:15 GMT

Thank you for letting us know about this experience. Please visit the Help Article below for assistance with the State tax loop.

How can I get out of the state tax loop?

topic Re: State Tax Loop in State tax filing

State Tax Loop

Re: State Tax Loop