topic Re: Massachusetts e-filing in State tax filing

Massachusetts e-filing

vrtoo — Mon, 09 Mar 2026 04:42:28 GMT

After completing the returns, I see that e-filing is not available and I must mail in the return or file later (which I have chosen). This is a simple return with only Schedules B, D, and X. Last year e-filed MA return with Turbotax.

Will e-filing be available to me later? If not, I feel cheated.

Re: Massachusetts e-filing

bluedeb — Thu, 03 Mar 2022 17:29:35 GMT

It is showing that MA forms are available now. See the following for Online:

https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_ma_online_individual.html

For Desktop software CD:

https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_ma_windows_individual.html

Re: Massachusetts e-filing

vrtoo — Thu, 03 Mar 2022 18:42:14 GMT

Thank you for taking the trouble to respond.

However, the problem is that when I finished the MA return, the screen gave me only two options: mail return and file later.

e-filing showed as available in the Massachusetts forms availability page.

So if you have any guidance on why I can't e-file, I'd appreciate it. Thanks again.

Re: Massachusetts e-filing

bluedeb — Thu, 03 Mar 2022 20:54:20 GMT

Did you file a Federal return, & was it accepted? Are filing a State return with a Federal or by itself? You cannot e-file a State return until your Federal return has been accepted.

You can e-file a State return with a Federal, or if you already e-filed a Federal return, the Federal return must be accepted to e-file a State return after Federal.

Or, did you mail in your Federal return? If you did, you would need to mail in your MA return.

If none of this helps, you might want to contact TurboTax support about this. You can contact support, see the following:

Get in contact by leaving a message with our TurboTax or QuickBooks support team or chat with our Mint support team. In addition, the support page provides other resource links to other Intuit products. Finally, our customer support phone number is 1-800-4INTUIT (1-800-446-8848).

Re: Massachusetts e-filing

vrtoo — Fri, 04 Mar 2022 17:24:24 GMT

Thanks again for taking the time to help me w/ my inability to e-file a MA return.

I have e-filed my 1040 and it has been accepted.

I called the number you left, went through the voice prompts and the call ended when they did not recognize me.

I then tried a question w/ the chat bot and actually got some fairly detailed instructions, albeit for changing your filing from mail to e-file. Went through these instructions and after selecting the "start" button, still got the two choices for e-filing my MA return: mail and file later.

I got a menu from the chat bot and asked for a call back. Was told a call would be in 14 minutes. It is now 36 minutes, and I doubt one will come through.

Any further help will be appreciated.

Re: Massachusetts e-filing

bluedeb — Fri, 04 Mar 2022 20:21:12 GMT

Let me see if I can get one of the TurboTax Moderators to help.

Re: Massachusetts e-filing

bluedeb — Fri, 04 Mar 2022 20:21:44 GMT

@vrtoo I just send a PM to one of the Moderators and the link to this post. Hopefully, they can help you.

Re: Massachusetts e-filing

vrtoo — Sat, 05 Mar 2022 14:20:54 GMT

Thanks for your continued efforts to assist.

The chat bot I mentioned yesterday said I would get a call back on my landline, [phone number removed]. Unbenounced to me the call back came to my mobile which I did not have w/ me. I would be happy to make myself available for a call on the landline if someone would schedule a date and time.

Also, and could this be relevant to my problem of not having an option to e-file MA tax? Somewhere toward the end of the federal filing process, there was a page authorizing Turbo-tax to provide information to others. I did not check off that I agreed to this; if this is the cause of the problem, can my refusal be undone?

Thanks again.

Re: Massachusetts e-filing

bluedeb — Sat, 05 Mar 2022 19:25:07 GMT

I am sorry you are having so much trouble. The Moderators are not available on weekends, so I am hoping that they will contact you in the beginning of next week. I am not sure if that question would stop you e-filing your MA return, but you can try going through the file section & see if the question comes up again. Also, make sure you are only e-filing the State return & the Federal return is unchecked so it also will not get e-filed.

We can't schedule call backs for you, but maybe try again & maybe you can get an exact time they will call you. In the meantime, I will keep looking for answers to help you.

Re: Massachusetts e-filing

vrtoo — Mon, 07 Mar 2022 15:03:30 GMT

Thanks; I will try your suggestion again tomorrow. Hope to hear from a Moderator this week, not today.

Re: Massachusetts e-filing

vrtoo — Wed, 09 Mar 2022 19:07:22 GMT

Thank you. I wish there were others like you that I could talk to, rather than chat bot and automated voice mail. I tried your suggestion. No change. Still don't have MA e-file option.

Also got on another chat bot to arrange a call back after it's suggestions were no help. Despite the call scheduled to come in on land-line, it went to the mobile and I missed it. I called that number back and got a series of recorded messages which sent me links to different situations, which I don't have.

I would really appreciate a call back, [phone number removed]; failing this, I will never use Turbotax again.

Re: Massachusetts e-filing

bluedeb — Wed, 09 Mar 2022 19:51:02 GMT

I am so sorry. I am just a regular user helping others to get through taxes. I don't work for TurboTax. I did send an email to one of the Moderators asking to help you or anyone that would help but I guess they never helped you in this post. Again, I am sorry for the trouble you are having.

Re: Massachusetts e-filing

bluedeb — Wed, 09 Mar 2022 19:45:45 GMT

@Anonymous_ can you bring this post to the lounge so maybe someone can help. Thanks

Re: Massachusetts e-filing

Anonymous_ — Wed, 09 Mar 2022 19:49:01 GMT

Got it

Re: Massachusetts e-filing

bluedeb — Wed, 09 Mar 2022 19:50:40 GMT

@Anonymous_ your awesome! Thanks again.

Re: Massachusetts e-filing

vrtoo — Wed, 09 Mar 2022 20:27:08 GMT

Thanks again. Tag Team has given it to moderators. Waiting to see what happens. You do good work for a volunteer.

Re: Massachusetts e-filing

AliciaP1 — Thu, 10 Mar 2022 02:07:02 GMT

It would be helpful to have a TurboTax ".tax2021" file that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information.  If you would like to do this, here are the instructions:

Go to the black panel on the left side of your program and select Tax Tools.

Then select Tools below Tax Tools.
A window will pop up which says Tools Center.
On this screen, select Share my file with Agent.
You will see a message explaining what the diagnostic copy is.  Click okay through this screen and then you will get a Token number.
Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

@vrtoo

Re: Massachusetts e-filing

vrtoo — Thu, 10 Mar 2022 16:30:57 GMT

The token # is 951350.

Your help is much appreciated and I look forward to hearing back.

For your information, I earlier received a token #942072 which I never got a response. At that time, I had another issue (A form 8606 was generated which looked reasonable, but I don't recall providing any input to create this form): How did that form get created?

The ability to e-file MA return is the most urgent, but if you have time to shed light on the other matter, I'd appreciate it. Thanks again.

Re: Massachusetts e-filing

bluedeb — Thu, 10 Mar 2022 16:44:21 GMT

@vrtoo Don't know if you still are having problems with this form but Form 8606 is used to report: Nondeductible contributions you made to traditional IRAs. Distributions from traditional, SEP, or SIMPLE IRAs, if you have ever made nondeductible contributions to traditional IRAs. Conversions from traditional, SEP, or SIMPLE IRAs to Roth IRAs. Distributions from Roth IRAs.

If you do not need form 8606, you can delete it.

However, if any of these 3 situations apply to you:

You received a distribution from an inherited traditional IRA that had nondeductible contributions
You transferred an inherited plan account to a Roth IRA
You received a distribution from an inherited Roth IRA that was not a qualified distribution

then you'll have to download and print Form 8606, manually fill it out (instructions), and print and file your return, as you won't be able to e-file.

Where do I find Form 8606?

https://ttlc.intuit.com/community/accessing/help/where-do-i-find-form-8606/00/25713

How do I view and delete forms in TurboTax Online?

https://ttlc.intuit.com/community/accessing/help/how-do-i-view-and-delete-forms-in-turbotax-online/00/25593#:~:text=Open%20or%20continue%20your%20return,list%20and%20follow%20the%20instructions.

Re: Massachusetts e-filing

vrtoo — Thu, 10 Mar 2022 16:58:14 GMT

I have a small non-deductible IRA and am familiar w/ Form 8606 and have filed it in the past, though not for 2020 taxes, filed through Turbotax, as I did not take any IRA distributions, other than a QCD from a different IRA, that year.

I filed the 2021 return w/ the 8606 as the numbers on it seemed reasonable.

The reason I mentioned it in the reply w/ the token # is that I'm curious what caused the form to be generated as I don't recall making any inputs that would create the form. Not a big deal, but thought if someone is examining the file, maybe they could explain this. Maybe I did make some entries, though I couldn't find any.

The MA e-file is much more important.

Thanks again for your assistance.