topic Efile rejection for Kentucky in State tax filing

Efile rejection for Kentucky

Snowgrinches1 — Thu, 03 Feb 2022 19:42:14 GMT

During final review for state of Kentucky, I received this "Returns that do not have an SSN or EIN for each dependent care provider are not eligible for efile". I don't have any dependent care providers. How do I correct this?

Re: Efile rejection for Kentucky

Ma96 — Thu, 03 Feb 2022 20:41:19 GMT

I am having the same issues!what is it

Re: Efile rejection for Kentucky

Butch210 — Fri, 04 Feb 2022 14:43:18 GMT

Same problem here. No dependent providers and have thoroughly checked worksheets and forms for errors. I spoke with Ky Dept of Revenue this morning and was told they have many reports of the same error.

I have efiled for many years and this is the first issue like this I've encountered.

Re: Efile rejection for Kentucky

TOJOSKO — Fri, 04 Feb 2022 14:47:52 GMT

As soon as you find out, let us know. It is frustrating.

Re: Efile rejection for Kentucky

TeresaM — Fri, 04 Feb 2022 15:05:15 GMT

Our team is working to resolve an error message in some Kentucky state returns which is asking for an EIN for a dependent care provider. Please sign up for notifications in this TurboTax Help article. Notifications Kentucky Error Message EIN

Re: Efile rejection for Kentucky

marissa-ky — Fri, 04 Feb 2022 17:25:51 GMT

Same problem here!

Re: Efile rejection for Kentucky

Agarland2 — Fri, 04 Feb 2022 17:34:53 GMT

I am having the same issue!

Re: Efile rejection for Kentucky

NashayLO — Fri, 04 Feb 2022 17:47:24 GMT

This e-file rejection for Kentucky is a known issue. Please see this containment article to sign up for updates as to when this will be fixed, Kentucky e-file showing "Not Eligible for Electronic Filing"

Re: Efile rejection for Kentucky

Vaf42461 — Sun, 06 Feb 2022 16:17:59 GMT

Same problem here. Have contacted TurboTax for several days in a row. Also signed up for updates by e-mail... NOTHING FROM THEM

Re: Efile rejection for Kentucky

Vaf42461 — Sun, 06 Feb 2022 16:19:16 GMT

I signed up for notifications by email. I haven't received any emails

Re: Efile rejection for Kentucky

Vaf42461 — Sun, 06 Feb 2022 16:21:57 GMT

I signed up for updates. No reply

Re: Efile rejection for Kentucky

Anonymous — Mon, 07 Feb 2022 02:35:25 GMT

this bug mentioned by NashayLO shows SOLVED status but I am still facing the issue. please advise. Thanks

Re: Efile rejection for Kentucky

LindseyLO — Mon, 07 Feb 2022 02:40:14 GMT

The issue is still being worked on at this time. Please sign up to get updates by clicking here.

Re: Efile rejection for Kentucky

RK3 — Mon, 07 Feb 2022 17:32:54 GMT

The link you shared says "solved", but that is not correct right?

Also it says "some" Kentucky customers are facing this issue. Do you know what type of cases are having this issue?

I have signed up to this, but no updates on this issue so far. Does anyone in the support team know how long it will take to resolve this issue? At least some indication (like days or weeks or months) will help us decide whether to wait or not.

Re: Efile rejection for Kentucky

marissa-ky — Mon, 07 Feb 2022 18:30:35 GMT

No. It is not solved. Which is highly irritating because they need to take that off of there. It’s confusing everyone.

A few other users have said that they spoke with a representative who told them that it will be resolved around the 10th or 11th. Why in the world it would take that long is beyond me. I started having this Problem last Friday. It seems that people who do NOT have dependents are getting this message. So I’m not sure if people who DO have dependents are having this issue or not.

Re: Efile rejection for Kentucky

waynemarcum — Mon, 07 Feb 2022 19:30:02 GMT

Turbo Tax support said last Friday that they would have problem fixed by last Saturday. No contact with them by email either. Someone said in forum that they replied they would not fix because it was a state problem. This is not good.

Re: Efile rejection for Kentucky

ace810 — Mon, 07 Feb 2022 21:56:14 GMT

I just spoke to someone from turbotax that said it could be March before it was resolved :(

Re: Efile rejection for Kentucky

LouBill — Mon, 07 Feb 2022 22:07:13 GMT

Having same issue.

Re: Efile rejection for Kentucky

RobertB4444 — Mon, 07 Feb 2022 22:53:48 GMT

TurboTax is still working on this issue. If you have not signed up to be notified when the fix is available then please do so at this link.

Re: Efile rejection for Kentucky

Vaf42461 — Mon, 07 Feb 2022 22:59:24 GMT

No, not fixed, and signed up for the email updates, and haven't heard a word from them.