topic trying to efile my Hawaii state tax return in State tax filing

trying to efile my Hawaii state tax return

Steve87399 — Wed, 02 Feb 2022 00:52:07 GMT

When I press the "Transmit Returns Now" button I get a message that says "We need to make one more check". When I press continue it tells me "check this entry" and shows form N-11 line 21c in red. This is the number that has been brought over from my federal tax sheets and is the amount of interest I paid on my home loan. The number is in red and I am not allowed to change it. When I press continue it sends me back to the "Transmit Returns Now" page. How do I get out of this loop and file my return?

Re: trying to efile my Hawaii state tax return

Cass0317 — Wed, 02 Feb 2022 01:50:17 GMT

This issue is being investigated and should be fixed soon. Please try again at the end of the week.

Re: trying to efile my Hawaii state tax return

Steve87399 — Sat, 05 Feb 2022 20:40:30 GMT

I have tried it again, but the same problem persists. Still can’t file my state taxes. Is someone actually working on this or are you just stringing me along?

Re: trying to efile my Hawaii state tax return

MichelleLO — Sat, 05 Feb 2022 21:31:08 GMT

We are still working to resolve this issue. We apologize for the inconvenience. You can sign up to receive progress updates in the below TurboTax help article:

Why is Form N-11 preventing me from filing my Hawaii state return?

Re: trying to efile my Hawaii state tax return

oliverscd — Tue, 08 Feb 2022 03:52:34 GMT

For what it's worth I'm running into the same problem.

Re: trying to efile my Hawaii state tax return

billfiddler — Tue, 08 Feb 2022 18:20:23 GMT

Same. Can’t edit 21c on N-11. Charged for filing but it won’t let me transmit my return

Re: trying to efile my Hawaii state tax return

Cynthiad66 — Tue, 08 Feb 2022 20:15:04 GMT

@billfiddle

There is a know issue with form N-11. Our teams have been working with Hawaii to get that resolved. However, the form was just recently finalized by the state so please allow a few days for TurboTax to update our system to include the final version of the form. One option is to submit your Federal and wait on the state for a few days or, since it is early in the filing season, just hold off a few days until updates are made and you can e=file both returns.

Re: trying to efile my Hawaii state tax return

LaTob — Wed, 09 Feb 2022 18:14:41 GMT

I am trying to transmit my Hawaii State Tax return but it keeps telling me to check one entry but the interest expense for my mortgage is correct and the expense was from the Form 1098 from my lender. Please advise how to correct this.

Laura Tobosa

Re: trying to efile my Hawaii state tax return

TeresaM — Thu, 10 Feb 2022 13:38:01 GMT

Our team is working to resolve an error message in some Hawaii state returns that gives a Check this entry message about Interest Expense calculation updates

Please sign up for notifications in this TurboTax Help article.

HI Interest Expense calculation

If the federal forms are all finalized and it is ready to e-file, you can choose to file just the federal return at this time, then come back when your state forms are ready and e-file that return.

When you get to the Here are your filing options screen
Select Change next to your state return
On the Change filing method screen
Select I'm not ready to file
Click Save

Note, if you don't e-file them together, you do have to wait until the federal is accepted before you can e-file the state. Sometimes this takes a day or even two.

Here is a TurboTax Help article with directions for when you return to file your state return.

File State after the Federal is Filed

Re: trying to efile my Hawaii state tax return

billfiddler — Thu, 10 Feb 2022 17:17:50 GMT

Do we have an idea of when this will be resolved? I first got this error message on January 26th. You’ve been “working on a solution” for 2 weeks now.