topic How long does it take for my refund to get on the turbo tax card? My refund was sent but it hasn't showed up. in After you file

How long does it take for my refund to get on the turbo tax card? My refund was sent but it hasn't showed up.

dixiebabemichiga — Wed, 05 Jun 2019 01:41:09 GMT

Does the IRS WMR tool say the funds have been sent? If s...

mesquitebean — Wed, 05 Jun 2019 01:41:11 GMT

Does the IRS WMR tool say the funds have been sent? If so, the IRS FAQ page says to allow up to 5 days due to variations in bank/card processing times.

But there may a place you can check now, IF you used this service:
Did you have any TurboTax fees that you chose to pay out of the Federal refund? If so, the funds go first from the IRS to an intermediary bank where the fees are subtracted. That bank then later sends the rest of the funds on to your Card. If you used that service to pay fees, we can tell you how to log into your temporary account at the intermediary company to check on the funds.

Today is the 5th day and still no money! Please tell me h...

jessparks2287 — Wed, 05 Jun 2019 01:41:12 GMT

Today is the 5th day and still no money! Please tell me how to log into the temp account I NEED MY MONEY THIS IS INSANE!!!! I feel like I am being robbed!

jessparks2287: Are you a different person than the thread...

mesquitebean — Wed, 05 Jun 2019 01:41:13 GMT

jessparks2287:
Are you a different person than the threadowner?? The screen name is different. So you had TurboTax fees that you chose to pay out of the Federal refund? See the info I leave below.

jessparks2287: If you chose to pay your TurboTax fees out...

mesquitebean — Wed, 05 Jun 2019 01:41:15 GMT

jessparks2287:

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link. Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information