Missing refund

user17756153437 — Wed, 08 Apr 2026 02:37:24 GMT

I filed with turbo tax on Jan 30th. IRS accepted it on Jan 31st. I paid for 5 days early option. Got an email on march 6th from turbo tax saying it was undeliverable to my direct deposit due to incorrect routing/account number for my bank. It has been one month and apparently my refund is sitting in some 3rd party bank. The IRS tells me to call the bank but there is no option to speak to a representative. Turbo tax says they can’t fix anything on there end. So now what? Is this random bank going to keep my refund? I’m so frustrated.

Re: Missing refund

CatinaT1 — Wed, 08 Apr 2026 14:53:59 GMT

If the IRS "Where’s My Refund" tool shows your funds were released but you haven't received them, please note that Intuit does not hold these funds. You will need to contact the Santa Barbara Tax Products Group (SBTPG) directly:

Website: SBTPG Support

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Missing refund

Re: Missing refund