topic Re: forgot to file state return in After you file

forgot to file state return

joecorl — Sun, 08 Mar 2026 01:31:07 GMT

I paid for the full service option for 2025. I also did in 2024 and filed federal and California. For 2025 I had a new agent and we discussed that we would file a California return. However he forgot to file the return and I didn't realize I was supposed to monitor his work to be sure he was doing what he said. I paid for the service after asking that I could review everything afterword. After I paid in full I reviewed and realized he forgot to file the California return. However I learned that after you pay, the agent disappears and can no longer be contacted. There is no option online to add a state because I'm stuck in the full service version. I called to set up an appointment and they said that they cannot help me since it was my fault that I didn't catch the state return wasn't filed. They didn't even offer a solution how to file the state return. Basically said sorry and good luck before hanging up. This is shocking, even if I'm willing to pay to not allow me to correct any errors on my return??? I've been burned, next year and thereafter I'm going to find a local human who I can sit across from a desk and resolve issues in person. I still need a solution how to file my 2025 California return - I paid for full service because it is complicated rental property with depreciation so I don't know how to do it myself - that's why I paid for full service.

Re: forgot to file state return

Mike9241 — Sun, 08 Mar 2026 04:06:49 GMT

contact support.. there should be no issue in e-filing 2025 if the federal has been accepted

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

Re: forgot to file state return

joecorl — Tue, 10 Mar 2026 15:46:28 GMT

this is unbelievable. so I called the number and with the AI was routed to TurboTax for the US, a voice said "are you calling about the status of your refund or something else". I tried saying both things, I tried shouting, I tried pressing numbers, it just keeps saying the same thing and after saying it about 10 times it says "sorry I could not understand you , have a great day" and hangs up. I wish the 70s were back when real people answered the phone. Next year I am using a CPA who has an actual office I can go to. No more of these gigantic companies who hide behind AI and disappear once they get your payment.

Re: forgot to file state return

joecorl — Tue, 10 Mar 2026 15:50:01 GMT

I still need help trying to file my California return. I paid for full service and am not getting any - was locked out after I paid.