The IRS has direct deposited my 2024 refund to TurboTax Green Dot Bank 10/29/25 instead of my bank. I still have not seen this refund. What to do?

bjjoderlmft — Sat, 14 Feb 2026 20:11:52 GMT

How do I get my 2024 tax refund from TurboTax ?

Re: The IRS has direct deposited my 2024 refund to TurboTax Green Dot Bank 10/29/25 instead of my bank. I still have not seen this refund. What to do?

DoninGA — Sat, 14 Feb 2026 20:22:56 GMT

TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

topic The IRS has direct deposited my 2024 refund to TurboTax Green Dot Bank 10/29/25 instead of my bank. I still have not seen this refund. What to do? in After you file

The IRS has direct deposited my 2024 refund to TurboTax Green Dot Bank 10/29/25 instead of my bank. I still have not seen this refund. What to do?

Re: The IRS has direct deposited my 2024 refund to TurboTax Green Dot Bank 10/29/25 instead of my bank. I still have not seen this refund. What to do?