topic The software just changed our return from joint to single and deleted all of the spouse information. How do we fix it? Already paid and cannot reset. in After you file

The software just changed our return from joint to single and deleted all of the spouse information. How do we fix it? Already paid and cannot reset.

slgreaves1 — Wed, 11 Feb 2026 19:35:14 GMT

Re: The software just changed our return from joint to single and deleted all of the spouse information. How do we fix it? Already paid and cannot reset.

DoninGA — Wed, 11 Feb 2026 19:38:37 GMT

Do you have more than one TurboTax account? See this TurboTax support FAQ for how to view all of your accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

The software cannot change what you entered. Did you look at the My Info section of the program before you filed the tax return?

Re: The software just changed our return from joint to single and deleted all of the spouse information. How do we fix it? Already paid and cannot reset.

slgreaves1 — Fri, 13 Feb 2026 19:25:54 GMT

Apparently I found a glitch in the software. IT says they have fixed it, so hopefully no one else will experience the same thing.

Re: The software just changed our return from joint to single and deleted all of the spouse information. How do we fix it? Already paid and cannot reset.

TrimericFlea15 — Thu, 19 Feb 2026 00:43:23 GMT

Still occurring filed last night and checked this afternoon, all of my spouse's information has been deleted, and swapped me to single.

Re: The software just changed our return from joint to single and deleted all of the spouse infor...

MarilynG1 — Thu, 19 Feb 2026 02:58:11 GMT

In the MY INFO section, did you indicate that you 'want to file jointly with your spouse?' If you're using TurboTax Online, try closing the program, clear your Cache and Cookies and recheck.

In TurboTax Desktop, try a Manual Update.

@TrimericFlea15

Re: The software just changed our return from joint to single and deleted all of the spouse information. How do we fix it? Already paid and cannot reset.

steggasaurus — Fri, 20 Feb 2026 01:25:37 GMT

Still happening. I'm extremely frustrated, I was literally about to file, went to update my middle initial in 'My Info' and it somehow changed my file to 'single' and deleted my spouse's information, ruined the refund calculations. I can't even find a way to switch to joint to start over. Not that I even want to bother but I've already wasted 5 hrs (and already paid TurboTax) just to start over again.

Re: The software just changed our return from joint to single and deleted all of the spouse information. How do we fix it? Already paid and cannot reset.

steggasaurus — Fri, 20 Feb 2026 02:14:26 GMT

Update! Since I knew what to ask for, IT was able to walk me through how to fix it. They think updating the middle name on joint filings is glitching the system for some states. The process was basically; Logout, clear your cache, log back in using Chrome preferred. Go to Your Info/My Info and walk through the process to select joint and reinsert your spouse's info, just a couple windows of basic info and the rest was fine. I think originally when I went to edit My info it wouldn't let me get past the first page to edit to filing married joint. Good luck out there! Hope this saves others some time not having to wait for IT (although they were great)

Re: The software just changed our return from joint to single and deleted all of the spouse information. How do we fix it? Already paid and cannot reset.

gary127 — Tue, 24 Feb 2026 01:14:38 GMT

Happened to me too, right before I was about to submit. Had to go back to my info and add my spouse again.

Re: The software just changed our return from joint to single and deleted all of the spouse information. How do we fix it? Already paid and cannot reset.

user17722256389 — Thu, 26 Mar 2026 04:37:44 GMT

The software absolutely can and does change information; it changed mine and my husband's information this year. For the last thirteen years, we have filed Married filing jointly, and before we submitted our return, it asked for both of our driver's license information. Before this happened, it had removed my adult disabled daughter from our return, and I had to go and add her back to my return. So my return was supposed to arrive by March 16 but now they have notified it may be up to 16 weeks before they finish processing my return. I don't think I will ever trust the software again, especially knowing that when I spoke with someone, there was zero accountability regarding it removing my husband and making me Head of Household! Funny enough, it removed him but left his W2 intact; this year's filing has been nothing short of a nightmare. I am beyond furious!