topic How do I get past the ExpertAssist subscription page without subscribing? in After you file

How do I get past the ExpertAssist subscription page without subscribing?

pblackwell4 — Tue, 10 Feb 2026 17:40:40 GMT

I do not want to subscribe to ExpertAssist. How do I skip this screen?

Re: How do I get past the ExpertAssist subscription page without subscribing?

tom1231232 — Sat, 21 Feb 2026 22:51:07 GMT

I was forced into the ExpertAssist, which I have no intention of using. The Do It Yourself option was not available, or if it was, was cleverly hidden by TurboTax to trick customers.

Later on, after spending a lot of time inputting tax info, I realized that I was being charged more for this service that I do not want. Yet apparently the only way to get rid of it is to clear the return and start over.

That is unacceptable!

Re: How do I get past the ExpertAssist subscription page without subscribing?

CatinaT1 — Mon, 23 Feb 2026 20:32:41 GMT

I'm not sure if they can do anything, but you can call customer service. Here is a link to contact  Turbo Tax Customer Service.

Re: How do I get past the ExpertAssist subscription page without subscribing?

Milanis7 — Mon, 23 Feb 2026 20:57:52 GMT

I experienced the same issue for the past years due to filing a 1099 once. I just noticed the forced Expert Assist subs because I was filing a W-2 this time around. I am so frustrated with Turbo Tax Intuit. Trying to fool people on third party fees, really?