topic Re: Refund advance in After you file

Refund advance

Melissaellis — Tue, 10 Feb 2026 09:47:10 GMT

So the IRS accepted my return on 1/19 instead of 1/29. Ok so they are getting a head start. I thought I was getting the advance within a few minutes of being accepted, but no. I called credit karma they told me to call turbo tax. So I did. Turbo tax customer service knows nothing other then what we can read ourselves. I asked her to speak to she just kept reading the part of the irs accepting it on the 29. I want an explanation of why i don’t have the advance yet

Re: Refund advance

JohnW152 — Sun, 21 Jan 2024 18:54:32 GMT

You can't receive a Refund Advance until the IRS has accepted your return, and the IRS doesn't begin accepting tax returns until January 29th this year.

You may have received an email from TurboTax informing you that your federal return has been submitted, but that doesn't mean the IRS has accepted your electronically-filed return.

After you e-file your return, you should receive two emails from TurboTax. The first one tells you that your return was submitted. Then, later, you'll get a second email telling you whether your federal return has been accepted or rejected.

Until the return has been accepted by the IRS, your Refund Advance cannot be processed.

See these resources for more information:

The IRS' 2024 tax filing season set for January 29 page
TurboTax Help article When will my refund be deposited into my Credit Karma Money™ account?*
Credit Karma's What is TurboTax Refund Advance? page

Re: Refund advance

Zaydyn0918 — Sun, 21 Jan 2024 22:32:05 GMT

I was told different when you do the advance refund once they send you the email that your refund has been accepted they should deposit the advance that your approved for. The whole purpose for you doing the advance is so you don’t have to wait until the 29th to get some of your money! A lot of tax places are doing and people have already gotten some of their money back .

Re: Refund advance

Melissaellis — Tue, 23 Jan 2024 19:31:11 GMT

It clearly states the IRS has accepted my refund.

Re: Refund advance

Melissaellis — Tue, 23 Jan 2024 19:32:38 GMT

Turbotax needs more training. They clearly don’t understand what is being said or what is posted to the customer

Re: Refund advance

ee-ea — Tue, 23 Jan 2024 19:36:09 GMT

When will I know if I've been approved?

You won't receive a final decision of whether you are approved for the loan until after you file your taxes and the IRS has opened. Loan repayment is deducted from your federal tax refund and reduces the subsequent refund amount paid directly to you.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/offer-details-disclosures-refund-advance-program/L4ljXp6TI_US_en_US?uid=ld9q8wt1

https://www.irs.gov/newsroom/2024-tax-filing-season-set-for-january-29-irs-continues-to-make-improvements-to-help-taxpayers

Re: Refund advance

Melissaellis — Tue, 23 Jan 2024 19:37:05 GMT

The irs website even tells me they accepted it I’m not stupid

Re: Refund advance

Melissaellis — Tue, 23 Jan 2024 19:46:30 GMT

And yes I received both emails

Re: Refund advance

Melissaellis — Tue, 23 Jan 2024 19:48:19 GMT

Everything I just posted y’all said had to be done and still no refund advance. So now what’s the answer to why I haven’t received it

Re: Refund advance

CatinaT1 — Tue, 23 Jan 2024 21:27:14 GMT

If you were approved for the advance and your return was accepted during the early testing period, then you should receive the advance within 48 hours.

Re: Refund advance

Melissaellis — Tue, 23 Jan 2024 23:35:10 GMT

Ok it was accepted on the 19th by the irs but nothing has came to my credit karma account yet

Re: Refund advance

CatinaT1 — Thu, 25 Jan 2024 13:22:46 GMT

You will need to contact Credit Karma.

Please contact Credit Karma on their Contact Us page.

Re: Refund advance

chatterbox79 — Fri, 26 Jan 2024 03:23:10 GMT

Jc if you had contacted credit karma and what they had to say if not recieved by now? I was in the process of paying with my credit card to do the same thing that you are trying but after reading all the issues that have accured so far i think i will take my taxes elsewhere bc yes your right other places are giving refunds within minutes of filing & yes it may cost a bit more but they also have higher reviews with less errors to worry about happening again this year. I've already seen so many issues with this service that I have been with for many years that I'm seriously reconsidering at this very moment based on what your reply will be so if anyone has any further info I would love to know what my next move should be.

Re: Refund advance

Cccarmickle22 — Tue, 30 Jan 2024 22:25:49 GMT

Ok my return was accepted on the 24th and I applied for the advance but yet to have any response back on it, unlike last year I had an email 6 hrs later but nothing still it’s been ) days since the irs accepted my return, I call TurboTax and all they do is tell me what’s on the their screen, which is nothing not a denial nor a approval. I haven’t received anything back not one single email about the advance. I was told to contact credit karma by turbo and for credit karma to tell me they are only a receipt 3rd party that turbo tax is who I talk to. I call back and get same BS response not ever getting an answer to why I have documentation showing I signed for the advance in my return paperwork but get nothing told but there’s nothing showing a denial or approval for the advance on there screen, asked who I call or talk to about this issue and get told basically you SOL. Can you please help

Re: Refund advance

Julstermac — Tue, 30 Jan 2024 23:59:46 GMT

Mine is the same way. This is bull**bleep** Turbotax

Re: Refund advance

CatinaT1 — Wed, 31 Jan 2024 14:49:54 GMT

See these resources for more information:

See Offer details and disclosures for the Refund Advance program for more information.

TurboTax Help article When will my refund be deposited into my Credit Karma Money™ account?*

Credit Karma's What is TurboTax Refund Advance?

Make sure your accounts are linked: Linking Credit Karma with TurboTax Account

Re: Refund advance

Kita1102 — Sat, 10 Feb 2024 22:03:12 GMT

Did anyone get this resolved? The same thing is happening to me now.

Re: Refund

CVL 9 — Mon, 19 Feb 2024 21:04:18 GMT

I understand I filed my taxes online and I have with the same company for years and they've never taken any of my money out of my account you've taken $43 out amongst with everybody else was called and complained we need our money back life is very hard living not $43 I earn that that was not yours to keep I had already paid for the service of them doing my taxes if you could contact me at [email address removed]. I would really appreciate my refund to all of it thank you

Re: Refund

CatinaT1 — Wed, 21 Feb 2024 14:40:37 GMT

Please contact Credit Karma on their Contact Us page.

See these resources for more information:

See Offer details and disclosures for the Refund Advance program for more information.

TurboTax Help article When will my refund be deposited into my Credit Karma Money™ account?*

Credit Karma's What is TurboTax Refund Advance?

Make sure your accounts are linked: Linking Credit Karma with TurboTax Account

Re: Refund advance

Csims84 — Thu, 14 Mar 2024 03:32:10 GMT

You guys are using false promotion. I needed my advance. Big inconvenience and I’m surprised that no one has sued you guys by Now