I never received my federal return. I called the irs and they said it was sent to Turbo Tax and they should have sent me the balance after taking out their fees.

karenclauda — Wed, 04 Feb 2026 08:10:20 GMT

I can’t get help through live chat or on the phone. I can’t talk to an actual person to save my life. I’m beyond angry.

Re: I never received my federal return. I called the irs and they said it was sent to Turbo Tax and they should have sent me the balance after taking out their fees.

xmasbaby0 — Tue, 11 Nov 2025 14:23:20 GMT

First you need to check the IRS refund site to see if your refund was issued, and look to see how much they issued.

https://www.irs.gov/refunds

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

How can I see my TurboTax fees?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k

What is Refund Processing Service?

topic I never received my federal return. I called the irs and they said it was sent to Turbo Tax and they should have sent me the balance after taking out their fees. in After you file

I never received my federal return. I called the irs and they said it was sent to Turbo Tax and they should have sent me the balance after taking out their fees.

Re: I never received my federal return. I called the irs and they said it was sent to Turbo Tax and they should have sent me the balance after taking out their fees.