topic We should ALL QUIT TURBOTAX - Me after 25 YEARS!! in After you file

We should ALL QUIT TURBOTAX - Me after 25 YEARS!!

katvaz1 — Tue, 21 Oct 2025 23:30:29 GMT

I will use ANYTHING but TURBOTAX moving forward!

I cannot get my data!

Your support can't help me.

YOU SUCK!

Re: We should ALL QUIT TURBOTAX - Me after 25 YEARS!!

M-MTax — Wed, 22 Oct 2025 01:21:39 GMT

Why? Most people don't use ItsDeductible and there are alternative programs now.

Re: We should ALL QUIT TURBOTAX - Me after 25 YEARS!!

katvaz1 — Wed, 22 Oct 2025 04:10:48 GMT

I've been a loyal customer for 25 years and have used ItsDeductible since Tax Year 2000. Unfortunately, that loyalty hasn’t been reciprocated.

Ending support for a long-standing product without a contingency plan for your customers is extremely disappointing — and frankly, uncharacteristic of the Intuit.

Your warning on my app indicated it wasn't available AFTER 10/21/2025. My watch still says it's 10/21/2025....Let's talk about the date for a minute. What prompted the middle of October as a meaningful date to pull the plug? Its just so random.

To add to the frustration, many of us experienced widespread internet and service outages this week, which further disrupted access. Combined with the confusing language and grammatical errors in your announcement, this rollout feels careless.

I work for software companies and have had to sunset products. NEVER have any of them not had a contingency plan on the DAY OF. A reputable company would have had a work-around where support could give you a link to complete downloading your data. Instead Felicia and Dawn in support had to say, "Sorry, they didn't give us any way to give you access or to get your data." I felt bad for them as they were getting calls ALL DAY b/c I wasn't the only one that had an UNCLEAR understanding of not being available AFTER 10/31/25. Do you see the ambiguity of this message?

Here is how this should have gone:

We are sunsetting ItsDeductible on 10/30/2025 after which you will not have access. to add anymore donations.
Don't worry, we have your back. You may download your data though the end of the year.
- Once you have completed downloading, check "download complete" so we don't send reminders.
Check the community for ItsDeductible replacements. H&R Block has the tax and deductible software.

I have one last thing to say....BYE, Felicia! I digress, but couldn't help myself. I really did appreciate you and Dawn for being so gracious through your inability to support your customers.

Re: We should ALL QUIT TURBOTAX - Me after 25 YEARS!!

M-MTax — Wed, 22 Oct 2025 15:15:39 GMT

@katvaz1 wrote:
H&R Block has the tax and deductible software.

They don't have anything comparable to ItsDeductible where you enter your donations as they are made.

Rather, there is a tool in the yearly tax prep software that "looks up" FMV for the donations after you enter them.

Re: We should ALL QUIT TURBOTAX - Me after 25 YEARS!!

M-MTax — Fri, 24 Oct 2025 00:27:10 GMT

See Re: ItsDeductible Shut Down Today - Here's How to Save Your 2025 Data

Re: We should ALL QUIT TURBOTAX - Me after 25 YEARS!!

rfhokie — Fri, 23 Jan 2026 16:44:59 GMT

I agree. TurboTax was once a good product. Now they are trying to monetize every element (like eliminating ItsDeductible and charging $30+ for Deductible Duck) to gouge long-time customers. I am looking for alternatives

Re: We should ALL QUIT TURBOTAX - Me after 25 YEARS!!

M-MTax — Fri, 23 Jan 2026 17:01:58 GMT

@rfhokie wrote:
Now they are trying to monetize every element (like eliminating ItsDeductible and charging $30+ for Deductible Duck) to gouge long-time customers. I am looking for alternatives

Deductible Duck is NOT an Intuit product and there are no alternatives. You're just SOL.