topic Re: Problem trying to e-file amended return in After you file

Problem trying to e-file amended return

taxpayer2301 — Tue, 22 Apr 2025 20:04:59 GMT

1040 e-filed OK in March, got Acceptance email back from IRS. When I now attempt to amend via e-file, TTax is telling me that I can't because my original return was not e-filed thru TTax, even though it was, and it says as much when I check the status. Any ideas?

Re: Problem trying to e-file amended return

CatinaT1 — Tue, 22 Apr 2025 20:08:53 GMT

Do you happen to be on a Mac? This is supposed to be fixed. Have you run the latest updates?

This workaround unblocks and resets the efile status for the tax return which could be achieved.

You need to change the SSN to dummy SSN (like all zeros in ssn) and perform check efile status, then re-enter your real SSN afterward. The steps are listed below.

Steps:

Change SSN to dummy SSN (like all zeros in ssn) in personal info
Go to File tab and perform efile status check -> No status will be displayed
Changed SSN back to original SSN
Go to File tab and perform efile status check -> Will/Should show correct status for the filing
Go to file a return section and file amend return, the product will allow to file amend return now.

Re: Problem trying to e-file amended return

taxpayer2301 — Tue, 22 Apr 2025 20:54:16 GMT

On a PC, not Mac. Software has been updated. Tried the solution as shown, all 5 steps, but end result was exactly the same: Ttax still claims I hadn't e-filed 1040 thru Ttax, yet checking status shows that I had. Still stumped.

Re: Problem trying to e-file amended return

VolvoGirl — Tue, 22 Apr 2025 20:57:17 GMT

Did you check the status here? You first need to check the filing status inside the program so it knows it was filed and accepted. Open your return and go up to the top black menu bar first item

File > Electronic Filing > Check Electronic Filing Status

Then save your return and close it. Close the program and reopen it.

Re: Problem trying to e-file amended return

DawnC — Tue, 22 Apr 2025 21:04:05 GMT

Were you signed in when you filed the original return? You may need to be signed into the same account. How many TurboTax Accounts do I have? And where did you check the e-file status?

Re: Problem trying to e-file amended return

taxpayer2301 — Tue, 22 Apr 2025 21:10:49 GMT

No change whether I use drop-down File, etc. or use oblong box. Same result: Ttax says return was successfully filed, yet won't let me file amended one with "It looks like you haven't e-filed 1040 through turbotax."

Re: Problem trying to e-file amended return

taxpayer2301 — Tue, 22 Apr 2025 21:31:13 GMT

Probably wasn't signed in when I submitted. Only signed in when needed to download to another machine. Using downloaded version, NOT online Ttax. Tried signing in but that didn't seem to change anything.

Re: Problem trying to e-file amended return

CatinaT1 — Tue, 22 Apr 2025 21:37:59 GMT

You may need to transfer the file to the old machine.

Re: Problem trying to e-file amended return

taxpayer2301 — Tue, 22 Apr 2025 22:37:01 GMT

Won't be able to do that, as old machine crashed and was discarded. Not sure which machine initially submitted return that was accepted, but I would think that using the downloaded software on different machines wouldn't matter, especially since the .tax2024 file was moved from one machine to the other.

Re: Problem trying to e-file amended return

taxpayer2301 — Wed, 23 Apr 2025 17:43:02 GMT

Here's something else that may or may not be relevant: I purchased TTax Biz and TTax H&B from a 3rd party vendor (won't do that again). Was issued the license numbers for my PC, but each time another family member attempted to install on their machines, as allowed, original license would not work. Vendor issued new license number each time -- which worked -- but now I see in my Intuit account that the newer ones show as if they are for Mac software. So the new question is, does the license number have any effect on the problem of software showing return was accepted, but yet can't be amended because it also thinks the original was not submitted via e-file? (Never noticed any connection before between licenses and submissions; if this could be an issue, how can I tell license number of the specific returns (what was used for original return, and what is used on attempted amended one); also, in my case, I don't believe I download the software again, I only gave the new license info when asked for.) Does this make any sense? Is there even any license/return connection?

Re: Problem trying to e-file amended return

CatinaT1 — Wed, 23 Apr 2025 18:04:15 GMT

Can you send us a screenshot of the error message you are getting?

Re: Problem trying to e-file amended return

taxpayer2301 — Wed, 23 Apr 2025 19:40:49 GMT

Here's a screenshot of the error when attempting the amended e-file. Yet 2nd screenshot shows original return was accepted when checking that status.

Re: Problem trying to e-file amended return

KristinaK — Mon, 28 Apr 2025 17:01:15 GMT

@taxpayer2301 Are you still having the issue? If yes, can you please share a copy of your return that will be scrubbed to eliminate your personal data by using these steps:

Click on Online in the top left menu of TurboTax Desktop for Windows
Select 'Send Tax File to Agent'* > Follow the prompts to reach the token number.
- Enter your email used for TurboTax > Enter your code > Send
Write down or send an image of your token number.
Please also tell us any states included in the return. This is necessary for us to view the return.
- *If using a MAC, go to the menu at the top of the screen, select Help, then, 'Send Tax File to Agent')

Re: Problem trying to e-file amended return

taxpayer2301 — Mon, 28 Apr 2025 20:47:17 GMT

Not sure if everything went correctly. Clicked on 'Send to Agent', pop-up stated what was going to happen, click Send or Cancel, so I clicked 'Send' and it eventually came back with the token. No place for me to put an email address or any other info. Am I missing something?

Re: Problem trying to e-file amended return

VolvoGirl — Mon, 28 Apr 2025 21:34:23 GMT

You only need to post the token number here in the forum. Reply to this thread. If the forum filter eats part of the token number you can post a screen shot of it.

Re: Problem trying to e-file amended return

KristinaK — Tue, 29 Apr 2025 15:15:13 GMT

As VolvoGirl said, just need the number. Posting a screenshot of the token number would be the best. Thank you!

Re: Problem trying to e-file amended return

taxpayer2301 — Tue, 29 Apr 2025 17:20:42 GMT

OK, here's the number.

[removed]-84438555

Re: Problem trying to e-file amended return

taxpayer2301 — Tue, 29 Apr 2025 17:21:57 GMT

[removed]

Re: Problem trying to e-file amended return

taxpayer2301 — Tue, 29 Apr 2025 17:27:27 GMT

Re: Problem trying to e-file amended return

KristinaK — Tue, 29 Apr 2025 20:30:22 GMT

Thank you! Let me see if that helps figure out what is going on with your return.