topic Re: business hours? in After you file

business hours?

ranamaska — Sun, 16 Mar 2025 17:53:27 GMT

What are the business hours for the "Live Tax Advice" phone number?

or the support number? 800-446-8848

Re: business hours?

xmasbaby0 — Sun, 16 Mar 2025 17:19:22 GMT

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

Re: business hours?

ranamaska — Sun, 16 Mar 2025 19:26:00 GMT

What days of the week for 9 to 5 pacific phone calls?

Re: business hours?

xmasbaby0 — Sun, 16 Mar 2025 22:32:02 GMT

Every day. Seven days a week during tax season.

Re: business hours?

ranamaska — Sun, 16 Mar 2025 22:59:56 GMT

must not be "in season" yet. I have tried the following method every day for the past 7.

no call back....

Re: business hours?

xmasbaby0 — Sun, 16 Mar 2025 23:12:01 GMT

Sorry you are having trouble. This is ---- of course ---- the heart of the tax season. Are you trying during normal business hours?

Are you using the desktop download and are you trying to get help from an expert?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/experts-advice/turbotax-desktop-live-tax-advice/L2nvxpA4W_US_en_US?uid=m4ga4r7u

Or are you using one of the online "Live" versions?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=m6br7hns

Re: business hours?

ranamaska — Mon, 17 Mar 2025 00:53:14 GMT

desktop version - ( source of the screen shot)

I have tried every day since last Sunday.

I thought this was a 7 day help tool , this time of year.

Curious that I was given a call back time every attempt and not a, 'call during business hours message'.

I guess this week I will try only during the 9-5 window.

Re: business hours?

ranamaska — Mon, 17 Mar 2025 00:55:31 GMT

FYI

You are the only one to answer me in this forum since last Monday.

I have tried multiple question versions to get help to no avail.

thanks for answering and proving I was not reaching out in vain.

Re: business hours?

ranamaska — Mon, 17 Mar 2025 21:24:56 GMT

from within the desktop deluxe version for mac I click on the "Connect With An Expert" button and get a call back time like this;

> screen shot of call back in about 6 minutes / my phone number / "ok" button<

And no one calls back. same result every day for 9 days.

The fee has been drafted from my bank.

What do I do next?

Re: business hours?

ranamaska — Mon, 17 Mar 2025 23:10:24 GMT

TurboTax HelpIntuit

Back

We're sorry, we can't find the page you requested.

link to turbotax help article needs help of it's own....

Re: business hours?

ranamaska — Thu, 20 Mar 2025 14:17:33 GMT

connection problem solved!