topic Re: CA state app creates incomplete pdf return in After you file

Unable to print tax returns

redunkle — Wed, 28 Jan 2026 07:02:52 GMT

I currently am unable to print either federal or my South Carolina Tax return with no updates available.

Re: Unable to print tax returns

DoninGA — Sun, 26 Jan 2025 14:37:35 GMT

You must have a PDF compatible viewer installed to print the tax returns, such as Adobe Reader

Re: Unable to print tax returns

redunkle — Sun, 26 Jan 2025 14:54:59 GMT

I do have Adobe Reader and have for many years. So it's not a reader issue......

Re: Unable to print tax returns

DoninGA — Sun, 26 Jan 2025 15:01:23 GMT

Which TurboTax program are you using? The online web-based or the desktop installed on a personal computer?

Re: Unable to print tax returns

redunkle — Sun, 26 Jan 2025 15:04:00 GMT

Turbo Tax Premier on a Desktop. I had the same issue last year until Turbo Tax did an update.

Re: Unable to print tax returns

DoninGA — Sun, 26 Jan 2025 15:07:42 GMT

I also have the 2024 TurboTax Premier edition for Windows on my PC. Just did a print test and printed out the Filing Instructions page for a tax return with no issues.

Re: Unable to print tax returns

DoninGA — Sun, 26 Jan 2025 15:09:21 GMT

Have you updated your software to the latest release?

Click on Online at the top of the desktop program screen

Click on Check for Updates

Re: Unable to print tax returns

redunkle — Sun, 26 Jan 2025 15:25:04 GMT

I have checked for updatesssssssss. There isn't even a print button on the print screen for the tax return. It gives the list of forms to print but NO PRINT BUTTON. So I can't print them.

Re: Unable to print tax returns

redunkle — Sun, 26 Jan 2025 15:28:27 GMT

I even clicked on SAVE PDF and it doesn't have a Button to save it. If I open the forms button at the top, then it shows the forms in PDF format.....

Re: Unable to print tax returns

DoninGA — Sun, 26 Jan 2025 15:32:22 GMT

@redunkle You do not see these screens when you are in the File section of the program?

Re: Unable to print tax returns

redunkle — Sun, 26 Jan 2025 15:49:53 GMT

Yes to the first screen. Most of the second screen, but neither the Save, Print or Cancel Buttons appear.

Re: Unable to print tax returns

DoninGA — Sun, 26 Jan 2025 15:58:19 GMT

@redunkle Well, I am at a loss on why the Form selection window does not show you the buttons for Save as PDF, Preview Print Copy or Cancel.

You will need to contact TurboTax support to inform them of this issue. Maybe (?) they can help.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Unable to print tax returns

redunkle — Sun, 26 Jan 2025 16:15:17 GMT

thanks, will do

Re: Unable to print tax returns

VolvoGirl — Sun, 26 Jan 2025 16:54:33 GMT

Can you post a screenshot of the buttons missing? Maybe your screen isn't big enough to show them? Maybe you can scroll down to get them? You can move that second print box around on the screen. Try moving it up higher on the screen. And then grab a bottom corner to expand it.

Re: Unable to print tax returns

dzlotnik — Sun, 26 Jan 2025 17:04:56 GMT

I have the exact same issue and I also do have Adobe pdf Viewer installed. There's no place to click to save or print returns. It must be a Turbo Tax issue.

Re: Unable to print tax returns

jayt304 — Sun, 26 Jan 2025 18:40:51 GMT

I have this same issue. I am also using the desktop version.

Re: Unable to print tax returns

Lkjeseth — Tue, 28 Jan 2025 02:37:31 GMT

I am also unable to print my returns or save them as a PDF. I click on Print Returns, the program tries but produces nothing.

Desktop Turbotax Premier 2024

Macintosh

All Systems up-to-date.

Re: Unable to print tax returns

dumetella — Tue, 28 Jan 2025 18:59:17 GMT

Here's a workaround I found. In TurboTax under the File menu, select Preview. A small window will open showing your return, but the only option is to Close. However, if you hover your mouse over the return, there is an open in Adobe Reader icon just to the right of the magnifying glasses. Click that and Reader opens. From there you can print.

Re: Unable to print tax returns

redunkle — Wed, 29 Jan 2025 13:23:03 GMT

I have been given a work around by another member, but it still doesn't fix the programs issues.

Re: Unable to print tax returns

CatinaT1 — Wed, 29 Jan 2025 14:09:44 GMT

Make sure all your forms are available for print. TurboTax does not to permit printing or saving as a PDF until all forms are available & loaded onto their program.

Use this link to reference when your tax forms will be available. You can search by TurboTax Product and for IRS and State-Specific Forms.

As a possible work around, see this post in community from last year: https://ttlc.intuit.com/community/state-taxes/discussion/successfully-printed-south-carolina-2023-income-tax-return/01/3196997#M156765