Cannot print from Mac

Coke2025 — Sat, 08 Feb 2025 22:03:39 GMT

I am on Mac and for 2024 version, there seems to be a bug on the print functionality. At the page where you can print the return, it does not seem to send anything to the printer. It's just a snow ball, print bar going back and forth and a pop sound, but nothing is printing.

Re: Cannot print from Mac

CatinaT1 — Tue, 11 Feb 2025 17:31:26 GMT

Here is a work around posted by another user:

maukro

FW9 (and anybody else who cannot find a way to print their returns prior to submitting them to the IRS) ...

If you haven't already done so, please try work-around as I've described it in the following Copy and Paste.

Fellow TurboTaxers ...

I have posted the following information probably about 10 times in this one thread, and a handful of times in other threads as well. It seems to have worked for everybody so far.

I discovered it in late January by playing around with whatever TurboTax would allow me to do, print-wise, after I encountered my own Print problems.

I've been watching this thread for a week. It seems that some people can do some things in order to print ... and other people cannot do those things, but other things instead, in order to print. I do believe that the following method, while cumbersome, has worked for everybody so far. Best wishes to all!

Here's how I eventually got my 2024 Tax Return to print (Mac Desktop with TurboTax Desktop Version, HP printer)...

1) With TurboTax open on my desktop and on the Save For Your Records tab ...

2) I clicked on "File" from the TurboTax menu in the top menu bar ...

3) Then I chose "Preview" at the bottom of the "File" dropdown menu ...

4) Upon doing that, a new Preview window opened up.

5) Ensure that "2024 Federal Tax Return" is checked on the left hand side of the new window.

6) Choose which 2024 Tax Return forms you'd like to print. (I stuck with the default labeled "Recommended forms & worksheets."

7) Click on the blue "Preview" button in the lower right of that same window.

😎 Another new window will open up -- this one, at least on my computer, is a very tiny version of my entire 2024 Federal Tax Return.

9) Put your cursor over the tiny preview window (ie, over your mini-tax return). A small 4-item menu will appear (if it's not already there).

10) Click on the little icon to the left of the download arrow. (The download arrow on the far right of that 4-item menu did not function properly for me. It would not download the preview.) The icon you should click on looks like an ink bottle in front of a square piece of paper.

11) Now, a new window will open up in the "Preview" app. In my case, the new document that opened up had a strange document name with six letters and numbers followed by "-Unknown.pdf." I changed the document's name to my own choosing prior to taking the next step so that I could find my file after I saved it.

12) Now, from the Preview menu in the top menu bar, Click on "File."

13) Click on "Print" at the bottom of that "File" menu.

14) You will now be able to Save your TurboTax return as a PDF ... and/or ... you will be able to Print your TurboTax return.

15) Phew. That's a lot of work, TurboTax! You need to do better.

IF THIS WORKS FOR YOU, I would really appreciate a thumbs up on the icon below!

Re: Cannot print from Mac

SDCressey1 — Tue, 11 Mar 2025 02:49:17 GMT

I have already submitted my situation regarding trying to use the print functions in 2024 TurboTax Premier for desktop on a Mac. I have been receiving responses from a number of users having the same problem and some that have suggested work-arounds. I have never had this problem with any of my previous 20 years of TurboTax desktop software. I am really astounded that TurboTax/Intuit allows this problem to continue to exist. I am afraid that the only way to get TurboTax to fix their software problem is for the user community to rise up in revolt and move to a different software package starting in 2025, and to tell all of their friends to do the same thing.

Re: Cannot print from Mac

JotikaT2 — Wed, 12 Mar 2025 23:29:16 GMT

There has been progress made on resolving this issue. However, the expected release date is not for another 2 weeks.

Please sign up to be notified for updates when this issue is rectified using the following link.

Why am I not able to Save to PDF on TurboTax Desktop MAC?

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