topic Unable to Print Return in After you file

Unable to Print Return

nancykerrin — Tue, 18 Feb 2025 18:14:29 GMT

The PDF file only shows 1 picture. No option to open preview or anything except edit picture?

Re: Unable to Print Return

JotikaT2 — Wed, 26 Feb 2025 03:17:56 GMT

If you are using TurboTax Desktop, please make sure your program is updated. This can be done by logging into your desktop product. Select Online in the menu on the top, and then select Check for Updates.

Once you have done that, follow the steps in the following guides for options to help you print. On the 2nd link, there is an option of printing to mail your tax return. You can select to save as a pdf after previewing your tax return. This may resolve the issue and allow you to see the entire tax return.

How do I fix issues while printing my return?

How do I file my return by mail?

Re: Unable to Print Return

CJ777 — Sun, 02 Mar 2025 19:16:44 GMT

I have a desktop iMac printing to an HP Office Jet Pro 9010 series printer. I can not print my return, or even just an open page. My TurboTax program says it is up to date. My iMac uses Ventura 13.6.9. I want to file electronically, but I can't print any pages to review. Can you help, please?

Re: Unable to Print Return

MonikaK1 — Thu, 06 Mar 2025 00:29:02 GMT

This issue was reported to our programmers and they are working on a resolution, which is now expected by the end of this week.

In the meantime, some users have been able to successfully print to PDF and then print outside of the program. I have a Mac and was able to print to PDF.

@CJ777

Re: Unable to Print Return

CJ777 — Fri, 07 Mar 2025 04:26:22 GMT

Thank you, MonikaK1. I was indeed able to print a TurboTax pdf from my iMac, and I've used that. I still couldn't choose the TT drop down choice of categories -- just the return, return plus forms to save, all forms. But I could make a pdf of the return and forms to save for the file I e-filed this week, and that's what I most needed. I hope tech can restore full functionality for others by the end of the week, as you suggest.

Meanwhile, thanks for your help. --CJ777

Re: Unable to Print Return

toms73 — Mon, 10 Mar 2025 14:52:10 GMT

Glad to learn someone is working on this. I'm tired of the tedious workarounds to try to print from Mac. To be able to print your return is a core function of Turbotax,

Re: Unable to Print Return

cpeltier — Mon, 10 Mar 2025 16:08:47 GMT

On my imac, Turbotax does not show any menu like those displayed.

all updates have been aplied.

Within the pogram I have only the "print" button - which respinds with a message about preparing documents for printing. After about 20 seconds, this window closes and nothing further happens.

Attempts to print after this give the same error sound that results from clicking on an inactive program window.

Using the Print command on the file menu opens th e"which set of documents" window, then the same sequence - Print button, "preparing" message, then nothing.

Re: Unable to Print Return

cbb7 — Mon, 10 Mar 2025 19:51:03 GMT

I am having exactly the same issue on my MAC. Everything is updated, but when I try to print it just clicks off after 20 seconds....

Re: Unable to Print Return

Bob_D — Wed, 12 Mar 2025 00:30:14 GMT

Tuesday March 11 2025 20:25 EDT

Turbotax Deluxe on my MacBook Pro 2018 running macOS Ventura 13.7.4 updated earlier today.

I have the same problem as others have reported: when asked to print for mailing, Turbotax opens a dialog box asking for a few minutes patience while it prepares the print-out; a twirling ball appears and twirls for a few tens of seconds; then all disappears--no dialog box, no macOS print dialog, no printable file in downloads, nothing. Never got to a place where I could print to PDF.

If today's update was supposed to contain a fix, it didn't.

Re: Unable to Print Return

Bob_D — Wed, 12 Mar 2025 01:26:05 GMT

As I noted in another message, today's (Tuesday 3/11/2025) update did not fix this problem.

Re: Unable to Print Return

Bob_D — Wed, 12 Mar 2025 15:31:56 GMT

What is the current (Wednesday, 3/12/2025) status of this "ticket", MonikaK1 ?

MonikaK1

Employee Tax Expert

This issue was reported to our programmers and they are working on a resolution, which is now expected by the end of this week.

@CJ777

Wednesday 3/5/2025

Re: Unable to Print Return

Bob_D — Wed, 12 Mar 2025 16:50:29 GMT

On Community>Discussions>Taxes>Get your taxes done>Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024... of this community forum,

Employee Tax Expert DawnC said (3/5/2025) that "The experience you described has been reported and is currently being addressed by the development team. It is tentatively scheduled to be fixed by the end of this week. You are not alone; there are many MAC users that can't print, so rest assured, it is a top priority. Thank you for your patience!"

Yesterday (3/11/2025) Employee Tax Expert MonikaK1 said: "I ran updates to my Mac in the last day, and am able to successfully print a return to a PDF. Are you able to print to a PDF? If not, please visit this help article

<https://ttlc.intuit.com/turbotax-support/en-us/help-article/new-subscriptions/able-save-pdf-turbotax-desktop-mac/L8SiDLk4B_US_en_US?uid=m854m3kb>

to sign up for updates on this issue.

I am still (12:45 Wednesday 3/12/2025) (after the 3/11/2025 TT update) unable to print for mailing or view or save PDFs of my completed Federal or State returns.

Re: Unable to Print Return

Amanda Douglas — Wed, 12 Mar 2025 21:10:46 GMT

Hi all,

I figured out how to get a PDF, at least on my Mac, so I'm hoping this might help others with the same issue:

I'm in TurboTax app on my Mac and when I click "Print Returns" I get the same message mentioned here saying it is preparing to print, and then an error sound, and then nothing.

However-- try this instead: Go to the menu at the TOP of the screen (not necessarily the top of the TurboTax WINDOW-- Make sure it has the Apple Icon then it says TurboTax, then File, Edit, View, History, etc.). Then open the File menu and choose Save to PDF. Thist did generate the PDF for me. See screenshot below. Hope this helps someone else!

Re: Unable to Print Return

JotikaT2 — Wed, 12 Mar 2025 23:18:23 GMT

There has been progress made on resolving this issue. However, the expected release date is not for another 2 weeks.

Please sign up to be notified for updates when this issue is rectified using the following link.

Why am I not able to Save to PDF on TurboTax Desktop MAC?

@Bob_D

Re: Unable to Print Return

DMaus — Fri, 14 Mar 2025 17:58:53 GMT

I have the same issue; I can save to pdf and only print outside of TT. This is very frustrating since printing for review is a very basic feature of TT and something that should have been tested before release. I've wasted a bunch of valuable time on this. When will this be fixed?!

@MonikaK1 @JotikaT2

Re: Unable to Print Return

n8d — Fri, 14 Mar 2025 20:38:55 GMT

DMaus -- I too am very frustrated with this issue. Upon e-Filing we are required to PRINT a special form to mail (USPS) to the Colorado Department of Revenue. We are unable to do so! -- n8d

Re: Unable to Print Return

BrittanyS — Sat, 15 Mar 2025 14:11:09 GMT

You can sign up for notifications on this issue at the link below:

Why am I not able to print or save on TurboTax

@DMaus

Re: Unable to Print Return

JoeGuima — Sat, 15 Mar 2025 22:04:34 GMT

I've found a work around by selecting view option then moving my mouse inside the pop-up view and selecting the arrow down to download or the next icon "with the pot icon" to open as PDF, then able to save as the output. Very painful and hope you'll have a fix soon.

Re: Unable to Print Return

dummy2025 — Tue, 18 Mar 2025 16:07:57 GMT

As of today (3/18) the problem persists.

Problem Summary:

When printing on MacOS, you get the pop-up message:

"Please wait while we prepare your tax forms for printing. This initial setup process may take 2-3 minutes. Thank you for your patience"

After about 5-7 seconds, the above pop-up message disappears and nothing happens.

Temporary Solution:

One can still save a PDF copy of the return by going to the Turbo Tax system menu:
TurboTax ---> File--> Save to PDF ---> FileName/FolderName

Re: Unable to Print Return

WST11 — Tue, 18 Mar 2025 20:24:12 GMT

I'M HAVING THE SAME PRINT ISSUE ON MY MACBOOK AIR..