topic The IRS tracker said that my refund has been sent, but its not in my bank account yet. When will I receive it? in After you file

The IRS tracker said that my refund has been sent, but its not in my bank account yet. When will I receive it?

josephbeale — Tue, 04 Jun 2019 19:25:42 GMT

The IRS says to allow up to 5 days due to variations in b...

mesquitebean — Tue, 04 Jun 2019 19:25:45 GMT

The IRS says to allow up to 5 days due to variations in bank processing times/procedures.

However...did you have any TurboTax Fees that you chose to pay out of your Federal refund? If so, your funds go first from the IRS to an intermediary bank where the fees are subtracted. If you used that service, we can give you more details, and how to log into the intermediary company to check on the funds.

Yes I paid my turbotax bill with my refund. How can I che...

josephbeale — Tue, 04 Jun 2019 19:25:46 GMT

Yes I paid my turbotax bill with my refund. How can I check on it?

If you chose to pay your TurboTax fees out of your Federa...

mesquitebean — Tue, 04 Jun 2019 19:25:48 GMT

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log into your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://cisc.sbtpg.com

SBTPG also has a 24-hour automated phone line about your refund, as well as live support during the day. Here is the contact page. Scroll down to see the Live Support number and 24-hour automated support number.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information