topic Re: Routing number issues in After you file

Routing number issues

HumbleRNGD — Sat, 08 Feb 2025 21:27:07 GMT

I have filed with Turbotax for about 8 years now and this is the first year I switched banks. Upon finishing my taxes (not submitting) I was greeted by the screen that has us select payment options. Upon selecting direct deposit, it only allows me to use my old bank account. There is nowhere to put the new banks info in. I looked at threads but there is no clear answer on how to change the routing number and it says I would face these issues if the IRS accepted my refund already but I haven't even submitted it.

Re: Routing number issues

xmasbaby0 — Sat, 08 Feb 2025 21:43:51 GMT

HOW TO CHANGE OR ENTER BANKING INFORMATION FOR REFUND

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/change-transferred-direct-deposit-information/L77NCbU6D_US_en_US?uid=m6tuh572

Re: Routing number issues

tamaradl — Mon, 10 Feb 2025 01:40:50 GMT

Same issue and I can't seem to find any helpful information anywhere.

Re: Routing number issues

xmasbaby0 — Mon, 10 Feb 2025 01:54:18 GMT

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

Re: Routing number issues

tamaradl — Tue, 11 Feb 2025 13:38:13 GMT

I had this same issue and called customer service yesterday and was asking to get help and resolve the issue.

Re: Routing number issues

xmasbaby0 — Tue, 11 Feb 2025 14:21:41 GMT

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=m70k5cqv