topic Routing # on Massachusetts E Filed StatecReturn in After you file

Routing # on Massachusetts E Filed StatecReturn

Rynmaura — Tue, 04 Feb 2025 19:34:26 GMT

I have input my direct deposit data for my 2024 Massachusetts state tax return - when I print out the return to view it before ng filing it is not showingbthe full 9 digit routing number -"is this for security reasons or is it a computer error?

Re: Routing # on Massachusetts E Filed StatecReturn

CatinaT1 — Wed, 05 Feb 2025 17:06:50 GMT

Are there X's as part of the number? If so, yes, this is likely a security reason.

Re: Routing # on Massachusetts E Filed StatecReturn

Rynmaura — Wed, 05 Feb 2025 17:33:41 GMT

No - the routing number should be 011000138 and it is showing as 11000138- it is missing a digit. The rest of the sequence is right and the account number is right. It is a BOA routing number. Last year the entire number printed on my return. I won't efile till I have this straightened out but unfortunately I paid.

Re: Routing # on Massachusetts E Filed StatecReturn

CatinaT1 — Wed, 05 Feb 2025 17:20:11 GMT

Ok, go back in and change your direct deposit info. When you get to that area, select "Other refund options". There you will have the option to update your bank account information.

Re: Routing # on Massachusetts E Filed StatecReturn

Rynmaura — Wed, 05 Feb 2025 17:24:37 GMT

I've done that several times- it gives me the option of Credit Karma or Direct Deposit - I choose DD and then fill out the info correctly and it doesn't solve the problem. I think it's a glitch in the system. Are there bugs that Turbo is still working on?

Re: Routing # on Massachusetts E Filed StatecReturn

CatinaT1 — Wed, 05 Feb 2025 17:25:40 GMT

No, you should be able to do this.

You can try these steps to resolve if you are using the online version:

Clearing your Cache and Cookies
Using a different browser
Opening an Incognito Window

Re: Routing # on Massachusetts E Filed StatecReturn

Rynmaura — Wed, 05 Feb 2025 18:20:58 GMT

That did not work. I used a different browser. I had already cleared the cache and cookies on first browser. The routing number is just missing the first 0 - otherwise it is correct. Is it a security measure on the printed return. Does Turbo convey DD info separately?

Re: Routing # on Massachusetts E Filed StatecReturn

CatinaT1 — Wed, 05 Feb 2025 18:29:31 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Routing # on Massachusetts E Filed StatecReturn

Rynmaura — Fri, 07 Feb 2025 10:36:40 GMT

No unfortunately. I do a software upgrade next week - I'm on Windowsc11 - maybe that will help.