topic Re: No option for refund advance when i checkout in After you file

No option for refund advance when i checkout

lizadawn1009 — Tue, 21 Jan 2025 23:35:55 GMT

I have been a turbo tax customer for 10 plus years. I got the advance 2 times and still use my CK account.... I was even sent an email saying get ur refund advance when u start your taxes today.. so I did and no option for the advance. Anyone else have these same issues. I'm so confused.

Re: No option for refund advance when i checkout

taxlady28 — Tue, 21 Jan 2025 23:54:15 GMT

We do not know how TurboTax determines who is offered the refund advance. Perhaps something has changed with your credit score or income since you were last offered the refund advance. Perhas they have changed their requirements. But that is just speculation and we cannot give you a definite reason for not being offered that option.

Re: No option for refund advance when i checkout

lizadawn1009 — Tue, 21 Jan 2025 23:58:53 GMT

As mentioned in my post turbo tax emailed me and said I CAN apply for the advance again... but there is no button to apply.....I use my CK account almost as a primary account. My credit score is better this year than last.

Re: No option for refund advance when i checkout

lizadawn1009 — Wed, 22 Jan 2025 00:01:01 GMT

Also I made more this year than last.. almost 15k more ... and I'm not above the dollar amount to not qualify. This I feel.is a turbo tax glitch!

Re: No option for refund advance when i checkout

Courtford131421 — Wed, 22 Jan 2025 01:57:45 GMT

Same exact thing just happened to me! I am about to cry that's the only reason I went with turbo tax was to get the early refund advance jackson hewitt was going to give me one but I just wanted to go ahead and get it all done.

Re: No option for refund advance when i checkout

taxlady28 — Wed, 22 Jan 2025 02:27:55 GMT

Once again we do not know what the requirements are to qualify and do not know why you were not offered an advance. All we can do is guess.

Re: No option for refund advance when i checkout

Briannawalisa — Wed, 22 Jan 2025 12:56:34 GMT

this is also happening to me! I've gotten it every year for the last 4 years and nothing has changed so its extremely annoying.

Re: No option for refund advance when i checkout

rinaw613 — Wed, 22 Jan 2025 21:52:37 GMT

Same thing I’ve been a customer. It’s the fact that the option isn’t even there. It’s one thing to be denied but I can’t even apply to get denied. I’ve cleared my whole return and started over that don’t work I’ve logged out of everything I can think of and started from scratch that didn’t work. I could’ve really used the advance seems like I’m going to have to go somewhere else this year

Re: No option for refund advance when i checkout

Briannawalisa — Wed, 22 Jan 2025 22:05:19 GMT

I called today and was on the phone quite a while. They said the option should show up after the irs starts accepting returns. I told them it’s never been like that in the past but they insisted so I’ll wait til the 27th and try again. I also started over and tried it a bunch before I finally called. I hope they are right.

Re: No option for refund advance when i checkout

Briannawalisa — Wed, 22 Jan 2025 22:10:55 GMT

All you can do is guess? That’s not good enough. 1000s of Returning customers of years have been affected. Also the option should be available to see if we met the requirements. If it’s not an option how do we know? There’s obviously something going on with it since it’s not offering all the refund options. So your answer is not appropriate. You should stop repeating yourself. You haven’t been helpful. At all.

Re: No option for refund advance when i checkout

Briannawalisa — Thu, 23 Jan 2025 11:51:29 GMT

I was finally able to chose the refund options.
I just kept going back and forth and finally it showed up! Good luck

Re: No option for refund advance when i checkout

Solitabolden89 — Thu, 23 Jan 2025 14:44:43 GMT

What did you do different for it to pop up.

Re: No option for refund advance when i checkout

Briannawalisa — Thu, 23 Jan 2025 14:49:04 GMT

I just kept going back and forth from File to review changing stuff and trying to get it to change. Then I just kept backing out and opening it back up. I couldn’t believe it after all this hassle these last few days it finally popped up at 430am. I was on the App also.

Re: No option for refund advance when i checkout

Solitabolden89 — Thu, 23 Jan 2025 17:08:22 GMT

Ty kindly I will keep trying

Re: No option for refund advance when i checkout

Meganm2021 — Thu, 23 Jan 2025 18:42:25 GMT

I started my taxes weeks ago with my paystub and It was on option, I just went to file and now it is no longer an option. weird

Re: No option for refund advance when i checkout

Briannawalisa — Thu, 23 Jan 2025 18:46:50 GMT

Yeah it’s extremely frustrating. It’s working for a lot people so I don’t understand. It may be some type of glitch. For 3 days I kept trying constantly refreshing and redoing, finally I was able to chose the advance. I called them and they said to wait til irs is open but it’s definitely not that. Good luck, hope you get it!

Re: No option for refund advance when i checkout

ChristinaCook94 — Thu, 23 Jan 2025 19:24:12 GMT

Same here. Even if you're not eligible it should still show up. I've called and they told me once I go past that it would pop up, but it still hasn't. I think it's a glitch in their website.

Re: No option for refund advance when i checkout

Marazasayuli — Thu, 23 Jan 2025 21:02:38 GMT

I am having this same issue. I called into TurboTax and the CSE Shawn I spoke with said that in order to get the advance, I will have to wait to file on Monday the 27th when the IRS opens. They also spoke with a manager and they said the same thing.
The requirements are:

You will not be eligible for the loan if: (1) your physical address is not included on your federal tax return, (2) your physical address is located outside of the United States or a US territory, is a PO box or is a prison address, (3) your physical address is in one of the following states: IL, CT, or NC, (4) you are less than 18 years old, (5) the tax return filed is on behalf of a deceased person, (6) you are filing certain IRS Forms (1310, 4852, 4684, 4868, 1040SS, 1040PR, 1040X, 8888, or 8862), (7) your expected refund amount is less than $500, or (8) you did not receive Forms W-2 or 1099-R or you are not reporting income on Sched C. Additional requirements: You must (a) e-file your federal tax return with TurboTax and (b) currently have or open a Credit Karma Money™ Spend (checking) account.

I check all the boxes. I will be waiting until Monday but I swear if it’s the same bs I will be rethinking doing business with Turbo in the future. I hope this helps though

Re: No option for refund advance when i checkout

Solitabolden89 — Fri, 24 Jan 2025 00:01:35 GMT

I will try on the 27 let’s hope it works or I will be filing elsewhere.

Re: No option for refund advance when i checkout

trandall331 — Fri, 24 Jan 2025 00:50:09 GMT

Samething happened to me. I checked the criteria and I qualify. However, I was not given the option to apply. I know some people recieved the option but was not allowed to apply because it kept looking them back to beginning. Base on what I have seen, alot of people are having this issue. I also read where some people create a new account and was able to apply for it.