topic Under other Interest and dividend there is a check mark I can't remove. And i didn't put it there. When I check off none of the above it still won't go away. in After you file

Under other Interest and dividend there is a check mark I can't remove. And i didn't put it there. When I check off none of the above it still won't go away.

landr421 — Wed, 28 Jan 2026 06:18:52 GMT

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

JohnB5677 — Wed, 29 Jan 2025 20:19:10 GMT

I'm not sure where the check mark is, but you may be able to delete the form and start over.

On the menu bar on the left.

On the left sidebar
Select Tax Tools
1. You may have to minimize tabs for
2. Federal & State
On the drop-down select Tools
On the Pop-Up menu select Delete a Form
This will give you all of the forms in your return
Scroll down to the form you want to delete
Select the Form 1099-INT
Click on Delete.

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it there. When I check off none of the above it still won't go away.

MaggieMae11 — Fri, 31 Jan 2025 22:33:50 GMT

I'm having the very same issue and can't clear.

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

MarilynG1 — Fri, 07 Feb 2025 20:31:36 GMT

You should be able to Delete Form 1099-INT from your return. If you're using TurboTax Online, close the program, clear your Cache and Cookies and re-try.

If you imported 1099's, here's How to Update or Delete Imported Data.

@MaggieMae11

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

LGJLFTAX — Tue, 11 Feb 2025 21:19:06 GMT

Appreciate the responses but not sure how deleting a form will help. INT and Didv were imported forms and if I delete and add them back the same thing is going to happen I would expect. The issue is that TT has automatically checked the 1st 2 boxes under the selection other interst and dividends that relate to income from discounted loans and interets payment from a seller financed mortage neither of which apply. It will not allow us to uncheck those boxes. When you check the none of these apply it does not uncheck the discounted loans and seller financed mortages boxes.

It appears to be a glitch on the TT software. Seems like every year some glitch happens with TT.

the question is how do we uncheck these boxes so that the only box checked is none of these apply.

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it there. When I check off none of the above it still won't go away.

19Camden57 — Fri, 14 Feb 2025 20:04:16 GMT

I'm having the same issue. This seems to be a software bug is there a number to call to report this?

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

MarilynG1 — Fri, 14 Feb 2025 22:00:03 GMT

Can you state where in the program you see these choices with the checkboxes already checked?

It would seem these relate to imported data.

For INT/DIV income from the same payer, you can make one entry for the total amount manually in these sections and delete the imported INT/DIV info.

Here's how to Contact TurboTax Support.

@LGJLFTAX

@19Camden57

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

19Camden57 — Sat, 15 Feb 2025 17:27:29 GMT

Federal Taxes > Wages & Income > Other Interest and Dividends

In this section, there are 3 boxes. I've listed them below. None of the first two apply to my situation so I only want to check the last option "None of the above" but the second choice already has a checkmark in the box and I can't remove it. I can select the last option "None of the above" but the second option still stays selected.

[] Received income from discounted loans or had foreign bank accounts or trusts.

[] Received interest payments from a seller-financed mortgage. This is interest that is paid to you. Do not check this box for interest you paid to someone else (such as interest reported to you on Form 1098). THIS BOX IS CHECKED AND I CAN'T UNCHECK IT IN THE APPLICATION.

[] None of the above.

Hope that helps

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

landr421 — Sat, 15 Feb 2025 19:47:15 GMT

Yes this is what I was talking about.

Is turbo tax going to fix this issue?

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

Njarski — Sat, 15 Feb 2025 20:23:56 GMT

This box is checked on all 4 returns that I am completing and it should not be. It will allow me to check and uncheck the other two boxes but not that one. Frustrating…

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

EnaudC — Sat, 15 Feb 2025 20:28:51 GMT

I just encountered the same issue. I checked the 'None of the Above' checkbox. The checkbox above, I could not uncheck. However when I clicked Continue, I was prompted with the question: Did you receive interest payments from a seller-financed mortgage?

I answered No.

Then I went back and revisited the section and the checkboxes were correct.

Cheers!

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

19Camden57 — Sat, 15 Feb 2025 20:41:10 GMT

I never received this message. I did open a call yesterday and the representative was able to see my screen and the issue. She was opening a software defect ticket to hopefully get this resolved.

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

landr421 — Sat, 15 Feb 2025 20:45:26 GMT

Let's hope they get it fixed

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

LenaH — Sat, 15 Feb 2025 21:50:30 GMT

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

Sign into your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

19Camden57 — Mon, 17 Feb 2025 18:21:46 GMT

When I contacted TurboTax support they gathered this information (although listening to the support person there wasn't anything in the diagnostic file when she had me generate it). She was opening a case on the matter.

Interesting observation, I had the issue happen again today. I shutdown TurboTax and then relaunched the application and the issue wasn't there. So it's an intermittent issue since I've been working on my taxes for about a week now, and each time I'm done a save my work and shutdown the application and turn of my laptop.

Bill

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

roseyday5 — Tue, 25 Feb 2025 00:00:54 GMT

Has this issue been resolved?

I'm having this issue with my son's short form. He's a student with a part time job.

His taxes should be simple. This is so frustrating!

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

roseyday5 — Tue, 25 Feb 2025 00:01:55 GMT

Has this issue been resolved?

I'm having this issue with my son's short form. He's a student with a part time job.

His taxes should be simple. This is so frustrating!

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

MarilynG1 — Tue, 25 Feb 2025 22:23:37 GMT

If you imported the 1099-Int, try deleting it and re-entering it manually. Here's How to Update or Delete Imported Data.

If you Continue past this screen, do you get the question about 'Did you receive interest payments from a seller-financed mortgage?'

Another user posting above then went back to the interest section, and checkboxes were correct.

@roseyday5

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it there. When I check off none of the above it still won't go away.

mdq636 — Fri, 28 Feb 2025 00:09:09 GMT

I got the same situation after importing a 1099-INT and 1099-DIV. I deleted the form as someone suggested and the issue still there. How can I trust that all the calculations and everything else from that point on are correct at this point?

Re: Under other Interest and dividend there is a check mark I can't remove. And i didn't put it t...

LenaH — Sun, 02 Mar 2025 13:51:56 GMT

TurboTax Online:

Sign into your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

Please tell me which states you have in your return so I can open the file.

@mdq636