topic Refund advance in After you file

Refund advance

keshastevenson — Tue, 28 Jan 2025 14:18:51 GMT

I filed my taxes yesterday(Monday Jan 27) and it gave me the option for an advance. I clicked that option but it never gave me a pre-approval amount. The irs accepted my return at about 4 pm cst yesterday but I still haven't received an email saying I was approved or denied nor has the money been put into my CK spend account. Anyone have any suggestions?

Re: Refund advance

CatinaT1 — Tue, 28 Jan 2025 14:30:41 GMT

Here is an FAQ: When will I get my Refund Advance? Be sure to check your spam folder if you don't have an email.

Re: Refund advance

keshastevenson — Fri, 31 Jan 2025 12:45:56 GMT

It is not in my spam folder. It also doesn't show on my home page for Turbotax. I was going to be able to e-file my state return until I clicked the advance option and now I have to mail it. This is all very frustrating to have been given that option and it not be followed through with for the customers.

Re: Refund advance

BrittanyS — Wed, 05 Feb 2025 22:21:16 GMT

If you did not receive the acceptance letter and confirmed it is not in your spam. You can call toll-free at 1 (888) 679-8122 to get an update on your refund advance.

@keshastevenson