topic Trying to amend 2023 tax return - not working in After you file

Trying to amend 2023 tax return - not working

ChampaDad — Wed, 22 Jan 2025 22:39:49 GMT

Hi,

I am trying to online amend my 2023 taxes to add a 1099 onto it. However, when I click on the blue "Amend using TurboTax Online" button, it doesn't do anything. What am I doing wrong?

Thanks.

Re: Trying to amend 2023 tax return - not working

DoninGA — Wed, 22 Jan 2025 22:44:47 GMT

Try clearing cache and cookies on your web browser - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US?uid=m68hnkf9

And https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US_en_US?uid=m68hph50

If that does not clear the problem and change your web browser to one of this that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge

Re: Trying to amend 2023 tax return - not working

abawa — Wed, 22 Jan 2025 22:49:14 GMT

I am having the same problem and no browser or clearing of data changes the issue. The button is not working. How do I file an amended 2023 return?

Re: Trying to amend 2023 tax return - not working

ChampaDad — Wed, 22 Jan 2025 22:55:53 GMT

I have cleared cache/cookies in both edge and chrome, but the button does not work in either browser.

Re: Trying to amend 2023 tax return - not working

DoninGA — Wed, 22 Jan 2025 23:01:24 GMT

@ChampaDad wrote:

I have cleared cache/cookies in both edge and chrome, but the button does not work in either browser.

Contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Trying to amend 2023 tax return - not working

glu72 — Sat, 14 Feb 2026 20:36:53 GMT

The desktop button doesn't work. Tried mult browsers, cleared cookies/cache, etc. Called support. What we ended up trying and this worked: You can amend it on a phone browser. The "Amend online" button works on the phone, but not on the desktop version. Frustrating, but at least it's a work around.