I never got my return money from last year and I moved and got new bank information so how do I go from there?

rase-brandon — Tue, 03 Feb 2026 06:01:38 GMT

Can I retrieve money I never got and update my information?

Re: I never got my return money from last year and I moved and got new bank information so how do...

CatinaT1 — Mon, 20 Jan 2025 15:10:32 GMT

You will need to contact the IRS for information. It might be easiest to set up an account with them.

IRS Individual Online Account

Taxpayers with a Social Security number or an Individual Taxpayer Identification Number can create or access their IRS Individual Online Account to get information they need to file their return.
With an IRS Individual Online Account, people can:
View balance owed, payment history and schedule payments.
Cancel scheduled payments.
Get transcripts.
View or create payment plans.
See digital copies of some IRS notices.
View key data from their most recently filed tax return, including adjusted gross income.
Validate bank accounts and save multiple accounts, eliminating the need to re-enter bank account information every time they make a payment.
View, approve and electronically sign power of attorney and tax information authorizations from their tax professional.

Re: I never got my return money from last year and I moved and got new bank information so how do I go from there?

xmasbaby0 — Mon, 20 Jan 2025 15:18:07 GMT

You have multiple complications. Did you also choose to pay your TurboTax fees from your federal refund?

First---check the IRS refund site to see if your refund was issued.

You need your filing status, your Social Security number and the exact amount (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

What does it say?

Change your address with the IRS:

https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes

If you e-filed:

Banking information for direct deposit is wrong or closed

If you entered incorrect banking information for your refund, you can change it if your return is rejected. If it is accepted, however, it is too late to change it. The bank will reject the refund and send it back to the IRS. Then the IRS will issue a paper check and mail it to the address you put on your tax return. Expect a delay of at least a couple of weeks to receive your refund.

Here is what the IRS says about entering incorrect banking information

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/refund-inquiries/refund-inquiries-18

If your refund is sent back to the IRS—- make certain that the address you entered on your Form 1040 is correct. And…open all mail, even if it looks like junk mail.

If the refund was issued but you did not receive it because of the incorrect address:

https://www.irs.gov/forms-pubs/about-form-3911-taxpayer-statement-regarding-refund

And....if you chose to pay your fees from your federal refund it gets even more complicated.

If you chose to have your fees deducted from your federal refund, but entered wrong or closed bank account information for your direct deposit, you are going to have an aggravating, frustrating situation. Your refund will go back to the third party bank. The third party bank might issue and mail you a check, or they might send your refund back to the IRS and then you will have to wait for the IRS to mail you a check.

If the third party bank mails the check, it will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it. While you are waiting, make sure that the address you entered on your tax return is correct, or your problem will be even worse.

When you choose “refund processing” your refund goes FIRSTfrom the IRS to the third party bank.Then the bank takes your fees out of your refund and sends the rest of the refund to you, using the direct deposit information that YOU entered when you filed your tax return.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

topic I never got my return money from last year and I moved and got new bank information so how do I go from there? in After you file

I never got my return money from last year and I moved and got new bank information so how do I go from there?

Re: I never got my return money from last year and I moved and got new bank information so how do...

Re: I never got my return money from last year and I moved and got new bank information so how do I go from there?