topic I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue in After you file

I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue

nezzyeve — Tue, 03 Feb 2026 06:18:03 GMT

I can't get a hold of a person through TurboTax so idk how to get those refunds?

Re: I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue

DoninGA — Fri, 17 Jan 2025 20:56:21 GMT

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Re: I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue

nezzyeve — Fri, 17 Jan 2025 21:01:22 GMT

Yes I filed. Everything went through fine. I got my state taxes. But I never got a check or deposit for 22 or 23 federal

Re: I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue

DoninGA — Fri, 17 Jan 2025 21:03:39 GMT

What is the status on the IRS website for the 2022 and 2023 federal tax refunds? - https://www.irs.gov/wheres-my-refund

Re: I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue

nezzyeve — Fri, 17 Jan 2025 21:05:02 GMT

They both say delivered

Re: I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue

DoninGA — Fri, 17 Jan 2025 21:05:59 GMT

Did you request to have your TurboTax account fees paid from the federal tax refund for tax year 2022 and tax year 2023?

Re: I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue

nezzyeve — Fri, 17 Jan 2025 21:09:20 GMT

Yes I did but it didn't equal anywhere close to the total of the federal tax amount

Re: I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue

DoninGA — Fri, 17 Jan 2025 21:13:53 GMT

@nezzyeve

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

Re: I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue

nezzyeve — Fri, 17 Jan 2025 21:16:05 GMT

I have been using turbo tax for about 12 years and never had this problem before. I did not receive them either way. How do I get them now?

Re: I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue

DoninGA — Fri, 17 Jan 2025 21:26:03 GMT

See this TurboTax support FAQ for the Refund Processing Service - https://www.irs.gov/newsroom/irs-announces-jan-27-start-to-2025-tax-filing-season-agency-continues-historic-improvements-to-expand-enhance-tools-and-filing-options-to-help-taxpayers

See this TurboTax support FAQ for who provides the Refund Processing Service - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/provides-pay-refund/L5AS1LUIV_US_en_US?uid=m619i8zw

Once the tax return has been accepted by the IRS, TurboTax receives no further information concerning the tax return or the tax refund.

When you selected to pay the account fees with your federal tax refund, the IRS will send your refund to the bank associated with the Refund Processing Service. Santa Barbara Tax Products Group handles all of those types of request for payment refunds. They are the only ones that can assist with your federal refund since they are the ones that direct deposit the remainder of the federal refund to your account. If they cannot for some reason deposit the refund, they will either mail the refund to the address on the tax return or they will send the refund back to the IRS.

They are the only ones that can assist you with this problem if in fact you did request to have the TurboTax account fees paid from the federal tax refund.

Re: I haven't received my federal taxes the past 2 years. I talked to a tax specialist and he said it was a turbo tax issue and not an IRS issue

ajizzle32 — Mon, 02 Mar 2026 19:52:57 GMT

Have you figured it out? I can’t seem to get ahold of anyone about mine either, no one has answers.