topic Why did i receive a check from Green Dot Bank in After you file

Why did i receive a check from Green Dot Bank

Karanam — Wed, 11 Feb 2026 09:54:17 GMT

After I sent my return i got a check from green dot bank saying "we were unable to complete a deposit of your 24 tax refund using the designated account information." and as a result they sent the check. This seems like a scam

Re: Why did i receive a check from Green Dot Bank

VolvoGirl — Sun, 23 Jun 2024 15:30:53 GMT

That should be your federal refund minus the Turbo Tax fees. Double check your bank routing and account numbers with your bank.

Re: Why did i receive a check from Green Dot Bank

xmasbaby0 — Sun, 23 Jun 2024 15:47:47 GMT

If you entered wrong banking information or used a closed account for your direct deposit, then the refund would have been returned to the third party bank. That bank would either send your refund back to the IRS or could issue a check and mail it to you at the address you used on your tax return. Not sure how you think receiving your refund is a "scam." Be glad you received your refund-----some users in your situation wait for months for their refunds and have a lot more aggravation than merely having to deposit or cash a check.

Re: Why did i receive a check from Green Dot Bank

chelseestone — Tue, 04 Mar 2025 21:29:57 GMT

I got the same check from green Dot Bank. I paid TT 60 dollars. My return was supposed to be $371 and green dot only gave me $216.22

How do I get ahold of this bank and why did they take $155 dollars out of my check?

I don't owe child support, I file my taxes each year. My tax info is always simple, I only claim myself. I don't qualify for tax breaks.

I can't think of anything else why they would take half of my check

Re: Why did i receive a check from Green Dot Bank

DoninGA — Tue, 04 Mar 2025 21:32:16 GMT

@chelseestone

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

Re: Why did i receive a check from Green Dot Bank

CatinaT1 — Tue, 04 Mar 2025 21:41:59 GMT

Your refund could be offset.

The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.  

The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.

Re: Why did i receive a check from Green Dot Bank

chelseestone — Tue, 04 Mar 2025 22:20:39 GMT

I already paid TT $60 dollars. $371 was leftover but green dot only gave me $216.

Re: Why did i receive a check from Green Dot Bank

kingsmkb — Sat, 12 Apr 2025 01:39:51 GMT

Yup, they took $209 out of mine as well. I checked and rechecked my banking information. The letter stated "your refund, minus authorized fees..." I DID NOT authorize them to take that amount out of my refund for maybe a missed number. TT seems to have gone overboard with helping 3rd parties make money.

Re: Why did i receive a check from Green Dot Bank

jcosman — Tue, 07 Apr 2026 22:15:27 GMT

I received a check out of the blue from green dot bank for the amount of $290.23. I am not sure if it is a scam. My refund was supposed to be $610. Where did my $320.00 go? I need that money.

Re: Why did i receive a check from Green Dot Bank

DoninGA — Tue, 07 Apr 2026 22:25:07 GMT

@jcosman

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=m7ulm2n7

Have you factored in the TurboTax account fees and the TPG service charge of $40 plus any applicable sales tax?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

Re: Why did i receive a check from Green Dot Bank

croftevelyn — Mon, 13 Apr 2026 00:38:43 GMT

TurboTax already charged me 98 dollars for their servicing fee.Why did Green Dot bank take another 99 dollars? This is incorrect & I demand a refund from Green Dot Bank.

Re: Why did i receive a check from Green Dot Bank

croftevelyn — Mon, 13 Apr 2026 00:41:21 GMT

Screw turbo tax they ripped me off for a $200 fee for just preparing my own taxes.