topic Online v desktop PIN discrepancy in After you file

Online v desktop PIN discrepancy

GScott2 — Tue, 09 Apr 2024 18:14:02 GMT

i filed online last year and entered a PIN that i forgot. This year i filed using a desktop application and entered a new PIN. I just got rejected after verifying last year's AGI. How to i get around the PIN discrepancy?

Re: Online v desktop PIN discrepancy

Cynthiad66 — Tue, 09 Apr 2024 19:50:52 GMT

Most likely the PIN request is asking for the IP (Identity Protection) PIN and not the e-file Pin that you are entering. If someone on this return requires an IP PIN, you will need to enter the IRS provided pin for that person.

To enter the IP PIN, go to the search bar and enter "IP PIN" without quotes. See below. Then click jump to.

IRS' FAQ about IP PIN

Re: Online v desktop PIN discrepancy

SteamTrain — Tue, 09 Apr 2024 20:00:06 GMT

IF...if you are actually asking about the 5-digit filing PIN, (and NOT the 6-digit IP-PIN)

The

If you log into your online account from last year, and download a NEW PDF copy of last year's tax file.

That big new PDF file will contain an Information Worksheet, And on the last page (4) of that Info Worksheet is the 5-digit PIN you used last year.

Try that.