topic Re: Refund / SBTPG in After you file

Refund / SBTPG

lisa_3669 — Mon, 26 Feb 2024 23:45:58 GMT

IRS show my refund was deposited 2/22/2024 but SBTPG still show it has not been received. I've filed with TT for several years now and my account has not changed. I don't understand what is the hold up on this. TT told me there's nothing they can do but to call SBTPG. I can not get hold of a live representative at all. Has anyone tried to call or know how to get hold of a live person?

Re: Refund / SBTPG

DoninGA — Mon, 26 Feb 2024 23:49:43 GMT

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or - TPG-CSsupport@greendotcorp.com

Re: Refund / SBTPG

lisa_3669 — Tue, 27 Feb 2024 00:07:36 GMT

Yes, that is who I tried to contact and the number I called but no option to talk to a live person,