topic Refund on its way in After you file

Refund on its way

Scorpions0627 — Tue, 20 Feb 2024 19:04:15 GMT

I received an email this morning from turbo tax (it was their real email), saying “congrats! Your refund is on its way”. I know turbo tax doesn’t usually email you updates, but I did chose to have my payment to them deducted from my federal taxes, so I thought maybe they knew it was being deposited? The IRS website isn’t too accurate for updates, my boyfriend’s IRS tracker says approved but he already got his deposit. Do you guys think that my refund is being deposited based on the email I received?

Re: Refund on its way

xmasbaby0 — Tue, 20 Feb 2024 19:09:44 GMT

That email came from marketing. Marketing does not know anything about your refund status. In fact TurboTax receives NO information about your refund after your e-file has been accepted for processing. TT will never know when or even if you receive your refund. Use the IRS site for information about your refund.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Re: Refund on its way

Cynthiad66 — Tue, 20 Feb 2024 19:10:19 GMT

No. I think that your return has moved through TurboTax processing and been accepted by the IRS. This means that IRS is processing and your refund will be coming soon, hopefully. Technically, your refund is "on its way" once it leaves TurboTax.

Re: Refund on its way

acockrell999 — Fri, 23 Feb 2024 03:44:12 GMT

I got the same email and was wondering the same thing! I know where's my refund says it updates once every day usually overnight but I'm not sure how accurate that is. It still says processing when I check and its almost to the 21 days since it's been accepted and sent to the irs. I got the email Tuesday morning saying my refund is on its way and congratulations for securing my refund and to find out when its arriving, it's all so confusing, idk who to believe.

Re: Refund on its way

xmasbaby0 — Fri, 23 Feb 2024 13:53:34 GMT

@acockrell999 Believe the IRS. The IRS is in control.

Re: Refund on its way

nikkicampbell01234 — Wed, 12 Feb 2025 11:30:28 GMT

This is exactly what happened to me. I was accepted on January 22nd, and got an email on Feb 4th that "my refund was on the way", with a link to "find out when I'll receive my refund". I know people say to believe the IRS website, but so many people have already received their refund, even though the IRS website says "received". So, I contacted TurboTax on the phone. Spoke with a resolution agent, who said I should see my deposit by the 18th of February. He said technically, the IRS doesn't open up until the 27th, and any E- files will be sent out after that day. So if it says accepted on the TT website, add 21 days from January 27th, if it was accepted before that date. It's literally pure insanity. I genuinely hope TT is accurate. I need my money by the 18th. 😭😭😭😭

Re: Refund on its way

DoninGA — Wed, 12 Feb 2025 11:36:41 GMT

@nikkicampbell01234 Once the IRS has received and Accepted your federal tax return, TurboTax receives no further information from the IRS concerning your tax return or your tax refund. Any email's from TurboTax are estimates only, not based on IRS facts.

Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Re: Refund on its way

nikkicampbell01234 — Wed, 12 Feb 2025 11:41:59 GMT

I understand what you are saying, but even the IRS is saying their website isn't accurate. Alot of people are receiving their refunds, and the IRS website hasn't even updated. Etc. So, it's just a matter of I hope it comes soon.

Re: Refund on its way

xeniyal2 — Thu, 13 Mar 2025 18:44:09 GMT

i received this message, has anyone received the same thing? Anything exciting came from this email?

Re: Refund on its way

BrittanyS — Sun, 16 Mar 2025 00:26:32 GMT

The best place to get updates on your refund is the IRS "Where's my refund" site.

@xeniyal2

Re: Refund on its way

TaniyaT0219 — Sat, 29 Mar 2025 22:03:20 GMT

@xeniyal2 hey I got the same message. did you get the refund yet?

Re: Refund on its way

user17717106790 — Sat, 21 Feb 2026 21:52:06 GMT

Yes when u get the email the money is on its way next day or day after