topic Re: Constant request to update in After you file

Constant request to update

Nosocks — Tue, 16 Jun 2020 23:32:00 GMT

Every time I want to open my return Turbo tax forces me to update even though I've updated dozens of times. I filed my return months ago. I just want to check something once in a while. How can I turn this off?

Re: Constant request to update

mesquitebean — Tue, 16 Jun 2020 23:42:44 GMT

@Nosocks wrote:
Every time I want to open my return Turbo tax forces me to update even though I've updated dozens of times. I filed my return months ago. I just want to check something once in a while. How can I turn this off?

Are you using the Mac or Windows version?

Re: Constant request to update

Nosocks — Wed, 17 Jun 2020 16:30:38 GMT

I'm using Mac

Re: Constant request to update

mesquitebean — Wed, 17 Jun 2020 22:25:19 GMT

@ Nosocks wrote:
I'm using Mac

I "think" a Mac version of TurboTax will try to update every time it's launched unless you disconnect from the Internet. The Windows version has some update options that can be set, but I don't think there is anything like that in the Mac version. But I don't use a Mac, so I'll ask @ macuser_22 to confirm that in this thread or otherwise provide additional info on what you may be experiencing.

Re: Constant request to update

macuser_22 — Wed, 17 Jun 2020 22:23:57 GMT

If it want to apply an update every time it is opened then there is probably a corrupted support file.

First try restarting the Mac. If the problem is still there then:

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

Re: Constant request to update

Nosocks — Thu, 18 Jun 2020 02:00:04 GMT

Thank you. I'll give it a try.

Re: Constant request to update

E Sue Osborn — Sat, 10 Feb 2024 23:41:00 GMT

Will the update destroy anything in my documents from last year?

Re: Constant request to update

E Sue Osborn — Sat, 10 Feb 2024 23:42:21 GMT

Using Windows

Re: Constant request to update

mesquitebean — Sun, 11 Feb 2024 00:26:38 GMT

@ E Sue Osborn wrote:
Will the update destroy anything in my documents from last year?
Using Windows.

This is an old thread from 3 years ago. What are you doing? And what year are you referring to? If you are launching a prior-year software (such as 2022, 2021, etc.), and if it asks to update, it won't destroy any documents, but it might make changes in something if there was a change in tax law or a product update after you had filed your return.

Likewise, if you have already filed this year and are opening the 2023 software, if it asks to update, then it could change something on a form/schedule if there has been a product update that affects an item in your return. And often this time of year, there are continuing product updates going on.

If you're concerned bout it, you can always make a backup copy of your return data file prior to any updating and name it something different, such as "2023return_backup.tax2023" (or whatever year it is that you are backing up "XXXXreturn_backup.taxXXXX".)

In Windows you can configure product updates with 3 choices--1) always update automatically, 2) ask if you want to update (which you can skip), or 3) to never update (requires you to manually "check for update" whenever desired.) To configure those, open your software, and then in the top menu bar click on ONLINE then choose "Updater Preferences."

Re: Constant request to update

ekmasc — Mon, 25 Mar 2024 01:47:28 GMT

This is NOT a corrupted file problem. This has been a problem with Turbo Tax for years. Its very annoying. Since I use a MAC I cannot comment on a Windows OS.

This is a very annoying "feature" of turbotax.