topic CAn you help me, Im getting an error when trying to update while logging in? in After you file https://ttlc.intuit.com/community/after-you-file/discussion/can-you-help-me-im-getting-an-error-when-trying-to-update-while-logging-in/01/3143557#M726133 I'm getting an error regarding State Prep, it says it failed to download Tue, 10 Feb 2026 09:29:41 GMT ldroker1 2026-02-10T09:29:41Z CAn you help me, Im getting an error when trying to update while logging in? https://ttlc.intuit.com/community/after-you-file/discussion/can-you-help-me-im-getting-an-error-when-trying-to-update-while-logging-in/01/3143557#M726133 I'm getting an error regarding State Prep, it says it failed to download Tue, 10 Feb 2026 09:29:41 GMT https://ttlc.intuit.com/community/after-you-file/discussion/can-you-help-me-im-getting-an-error-when-trying-to-update-while-logging-in/01/3143557#M726133 ldroker1 2026-02-10T09:29:41Z Re: CAn you help me, Im getting an error when trying to update while logging in? https://ttlc.intuit.com/community/after-you-file/discussion/re-can-you-help-me-im-getting-an-error-when-trying-to-update-while-logging-in/01/3144444#M726276 <P><SPAN style="background-color:inherit;color:rgb(45,51,56);font-size:10.5pt;">Were you able to solve your issue? </SPAN><SPAN style="background-color:inherit;color:rgb(45,51,56);font-size:9.5pt;">Try closing TurboTax, clear your </SPAN><A href="https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135" target="_blank"><SPAN style="background-color:inherit;font-size:9.5pt;">Cache</SPAN></A><SPAN style="background-color:inherit;color:rgb(54,77,201);font-size:9.5pt;"> and </SPAN><A href="https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978" target="_blank"><SPAN style="background-color:inherit;font-size:9.5pt;">Cookies</SPAN></A><SPAN style="background-color:inherit;color:rgb(54,77,201);font-size:9.5pt;">, </SPAN><SPAN style="background-color:inherit;color:rgb(45,51,56);font-size:9.5pt;">and reopen TurboTax.&nbsp;&nbsp;</SPAN><SPAN style="color:rgb(45,51,56);font-size:9.5pt;">&nbsp;</SPAN></P> <P><SPAN style="background-color:inherit;color:rgb(45,51,56);font-size:9.5pt;">&nbsp;</SPAN><SPAN style="color:rgb(45,51,56);font-size:9.5pt;">&nbsp;</SPAN></P> <P><SPAN style="background-color:inherit;color:rgb(45,51,56);font-size:10.5pt;">If not, please call TurboTax Customer service.  Here is a link:  </SPAN><A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank"><SPAN style="background-color:inherit;font-size:10.5pt;">Turbo Tax Customer Service</SPAN></A><SPAN style="color:windowtext;font-size:11pt;">&nbsp;</SPAN></P> Fri, 26 Jan 2024 15:30:03 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-can-you-help-me-im-getting-an-error-when-trying-to-update-while-logging-in/01/3144444#M726276 CatinaT1 2024-01-26T15:30:03Z